FAQs
Get answers to frequently asked questions about security & privacy.
CoinZoom is a secure online platform for buying, selling, transferring, and storing digital currency. If you’ve recently noticed any unauthorized activity i...
Thu, 1 Aug, 2019 at 3:37 PM
Attack Surface: In computer security, an attack surface refers to the number of places where a malicious user may be able to gain access to a system. In gen...
Mon, 17 Jun, 2019 at 2:14 PM
Follow these instructions to change your phone number in your account. Sign in to your account normally with your username, password, and two-factor au...
Fri, 13 Sep, 2024 at 3:29 PM
We are committed to using the latest technology to guard your information and accounts. We also provide opportunities for you to enhance our security measur...
Fri, 24 Feb, 2023 at 3:26 PM
KYC stands for Know Your Customer (or Client). All financial institutions in the US are required to verify their customers before allowing transactions. See...
Fri, 16 Dec, 2022 at 10:56 AM
Billions of dollars are lost by well-meaning individuals to clever crooks each year in the United States. Many of these victims are middle-aged and older wh...
Thu, 10 Oct, 2024 at 2:42 PM
Phishing sites are malicious websites which imitate an authentic site in order to trick visitors into entering their password. To avoid phishing sites, alwa...
Mon, 10 Oct, 2022 at 10:13 AM
If a support agent has emailed asking you to upload photos of yourself or your ID and you have an active ticket, reply to the email with the images attached...
Mon, 12 Dec, 2022 at 3:54 PM
Create a new account using the new email address. You can ZoomMe fund and crypto from the old account to the new account.
Mon, 21 Feb, 2022 at 7:26 AM
There are two ways to close your account, either by disabling it or closing it. Disabling is temporary and can be done yourself. Closing is permanent and re...
Fri, 14 Apr, 2023 at 5:19 PM