FAQs
Get answers to frequently asked questions about security & privacy.
At CoinZoom we go to great lengths to keep all of your sensitive information safe. Account numbers and routing numbers are stored using bank level AES-2...
Thu, 30 May, 2019 at 2:42 PM
Wallet addresses are safe to display anywhere you would like to accept tips, payments, or donations. It is not possible to steal digital currency with a ...
Thu, 30 May, 2019 at 3:17 PM
One of the ways that online hackers and scammers try to get information from customers is through phishing. Phishing is a fraudulent practice that can ...
Fri, 1 Jul, 2022 at 12:08 PM
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Wed, 5 Jun, 2019 at 1:35 PM
We go through great lengths to keep information safe. Employee access is heavily restricted and we require background checks on all employees. Additionally, ...
Thu, 30 May, 2019 at 2:33 PM
Using two-factor authentication (2FA) is a great line of defense for protecting your account from unauthorized access. You will be prompted to enable this f...
Tue, 11 Apr, 2023 at 9:55 PM
What are the password requirements on CoinZoom? Passwords must be at least 8 characters long and have an estimated offline crack time over 6,000 seconds. ...
Thu, 22 Dec, 2022 at 1:01 PM
In the event that you inherit or otherwise become the owner of a deceased family member’s CoinZoom account, rest assured that CoinZoom has created a process...
Fri, 20 Sep, 2024 at 8:44 AM
It’s important for us to distinguish between disabling buy/sell services, closing a CoinZoom account, and preventing access to funds. Disabling Buy/Sell ...
Tue, 15 Mar, 2022 at 11:32 AM
While we do support individual CoinZoom accounts, at this time we do not support joint CoinZoom accounts or accounts in the name of trusts or similar entiti...
Thu, 27 Apr, 2023 at 2:04 PM