FAQs
Get answers to frequently asked questions about security & privacy.
What are the password requirements on CoinZoom? Passwords must be at least 8 characters long and have an estimated offline crack time over 6,000 seconds. ...
Thu, 22 Dec, 2022 at 1:01 PM
If you inherit or are responsible for a deceased family member’s CoinZoom account, this request requires assistance from our support team and will be handle...
Tue, 2 Sep, 2025 at 3:41 PM
It’s important to distinguish between disabling buy/sell services, closing a CoinZoom account, and preventing access to funds. Disabling Buy/Sell Services ...
Thu, 4 Sep, 2025 at 3:26 PM
CoinZoom is a secure online platform for buying, selling, transferring, and storing digital currency. If you’ve recently noticed any unauthorized activity i...
Thu, 4 Sep, 2025 at 2:10 PM
How to Change Your Phone Number Follow these instructions to update your phone number in your CoinZoom account: Sign in to your account using your ...
Tue, 5 Aug, 2025 at 12:09 PM
CoinZoom is committed to protecting customer accounts and personal information using industry-leading security technology. In addition to platform-level saf...
Mon, 8 Sep, 2025 at 9:26 AM
Cryptocurrency transactions are irreversible. Once you send funds, there is no way to get them back — similar to handing cash to a stranger and walking away...
Mon, 8 Sep, 2025 at 4:02 PM
Phishing is a type of online scam where attackers impersonate trusted companies—such as CoinZoom—to trick users into revealing sensitive information like pa...
Tue, 2 Sep, 2025 at 4:29 PM
CoinZoom does not support changing the email address linked to your account, as it is a primary account identifier. If you wish to use a different ema...
Tue, 2 Sep, 2025 at 1:33 PM
There are two ways to close your account, either by disabling it or closing it. Disabling is temporary and can be done yourself. Closing is permanent and re...
Thu, 15 May, 2025 at 1:33 PM