FAQs

Get answers to frequently asked questions about security & privacy.

How to Reset Your Two-Factor Authentication (2FA)
Sometimes your two-factor authentication (2FA) One time password generator needs to be reset. This would be necessary if you change phones, lose your phone...
Thu, 8 May, 2025 at 10:05 AM
Two-Factor Authentication (2FA) FAQ
What is Two-Factor Authentication? Two-factor authentication (2FA) provides an extra layer of security by giving you a one-time password (OTP) each time y...
Wed, 30 Jul, 2025 at 1:17 PM
What can I do if I lose access to the email I used for CoinZoom?
CoinZoom requires a unique email address for your account. In order to help keep your account secure, you cannot change the email address. But if you lose a...
Mon, 11 Nov, 2024 at 4:12 PM
What type of data does CoinZoom collect?
We may collect the following types of information: Personal Identification Information: Full legal name, date of birth, age, nationality, gender, signatur...
Tue, 14 May, 2019 at 11:21 AM
How do I get access to my information?
In order to access your information, you’ll need to be logged in to your CoinZoom account via a web browser or the mobile app. This is to ensure the safety ...
Tue, 14 May, 2019 at 3:49 PM
Tips to Enhance Security for Your CoinZoom Account
How can I make my account more secure?Security is the number one priority at CoinZoom. We have invested countless hours and resources into ensuring that our...
Fri, 23 Aug, 2024 at 12:15 PM
How can I make my account more secure?
While CoinZoom takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend y...
Fri, 23 Aug, 2024 at 12:13 PM
How is my bank account information protected?
At CoinZoom we go to great lengths to keep all of your sensitive information safe.   Account numbers and routing numbers are stored using bank level AES-2...
Thu, 30 May, 2019 at 2:42 PM
Is this email really from CoinZoom?
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Wed, 5 Jun, 2019 at 1:35 PM
How does CoinZoom use my ID?
We go through great lengths to keep information safe. Employee access is heavily restricted and we require background checks on all employees. Additionally, ...
Thu, 30 May, 2019 at 2:33 PM