Billions of dollars are lost by well-meaning individuals to clever crooks each year in the United States. Many of these victims are middle-aged and older who have been deceived by sophisticated criminal organizations posing as amiable and trusted individuals. These thieves can make themselves as special to you as family. 


No matter how charismatic and delightful an individual is, the tips below, if followed, will help you keep from being victimized by experienced professionals. 


Note: Do not violate the best practices below because you like or trust the person. Instead ask yourself if what they ask you to do violates the best practices. 


This article is to help bring awareness to some of the digital currency-related scams you may come across. Digital currency transactions are irreversible, if you send digital currency to someone there is no way to undo the payment. In this way, sending digital currency is similar to handing cash to a stranger in public, then walking away.

With this in mind, it’s important to have an idea of who you are dealing with prior to sending funds to anybody. 


Warning: There is no way for us to help you recover lost funds.

Best Practices

  • Never give remote access to your computer for support staff (or anyone else for that matter). 
  • Never give out your login password or two-factor authentication (2FA) codes or secret key. We never ask for or expect you to provide secret information. 
  • Never allow a friend to tell you how to answer questions we ask. If somebody is doing this, it is a sign you are about to lose money.
  • Do not send money to people you only know online. Online "friendships" are actually anonymous relationships. There is no way to know if the person you are communicating with is actually who they say they are. In fact, they normally use stolen pictures to make them appear legitimate. If you have never met the other individual in-person (online does not count as in-person), do not send them money.
  • Double check that the support channel you are using is legitimate prior to sending funds.
  • Search for publicly verifiable reviews or articles involving the recipient.
  • Copy/paste links you receive in email rather than clicking on them. Often times an attacker will have a hidden link or redirect even though it shows as ‘https://CoinZoom.com’
  • Watch for grammatical errors in email or on websites. Scammers rarely take the time to proofread properly.
  • Watch out for emails saying an individual has sent you money, when in fact the links in the message will open a payment window. If you aren’t careful it’s easy to send money from your account.
  • CoinZoom will never ask you for your password. 
  • Be careful when opening any attachments included in an email as they could be malicious. 
  • You should also be careful of emails from people you know. Their email may have been compromised and could contain malicious content. 
  • Always keep your computer’s operating system up to date.
  • Do regular scans using antivirus software. Scammers will often use malware to directly target individuals.
  • Let us know if you notice anything unusual so we can take appropriate action.

Warning Signs

  • You have never actually met in person. Online-only friendships or business relationships may be criminals who only show you pictures and always have a reason they cannot meet in person, though they may promise to. 
  • A person that you have never met in person asks for money. This may be for an emergency, for humanitarian purposes, for an investment, or any number of things. 
  • Pressure to act quickly. Crooks need speed to make a clean get-away with your money.  Time is on your side.
  • The person asks you to send cryptocurrency to them. Most legitimate people or businesses, including healthcare and investment organizations accept fiat currency, which can be easily tracked.
  • Emails from a similar web domain appear to be from CoinZoom. Examples:
    • support@CoimZoom.com ("m" instead of "n")
    • support@ColnZoom.com (lowercase "L" instead of "i")
    • support@CoinZoommx.com ("mx" added to the end)
    • coinzoomsupport@gmail.com (most businesses don't use gmail.com, they have their own domain)
  • Cloned websites that look identical to the CoinZoom website. Look at the website address. Our only official websites have a domain of coinzoom.com (eg: www.coinzoom.com, trade.coinzoom.com). Any other website address is not owned by CoinZoom, with the exception of www.trycoinzoom.com, which is legitimate.
  • Services or websites promising unusually high returns or other unrealistic investment opportunities. If it sounds too good to be true, it usually is.
  • Phishing sites can come in many forms, refer to the following article for more on this topic: Reporting Phishing Sites

Other Notes

In some cases, scammers will even have an active support channel for a brief time before they close off contact and disappear with all the funds they can get. As a general precaution, limit your contact with new or relatively unknown people or organizations until further research.


Warning: Some people develop friendships online, but never meet the individual in person. Over time the "friend" may ask for financial and other account information. Never share financial or account information with them. Billions of dollars are lost each year in these schemes. 

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