CoinZoom is a secure online platform for buying, selling, transferring, and storing digital currency. If you’ve recently noticed any unauthorized activity in your CoinZoom account from CoinZoom on your bank statement, please follow the steps below immediately to report this to CoinZoom.

To report an unauthorized transaction

  1. Create a new ticket from the CoinZoom Help Center
  2. Be sure to include your account's email address
  3. Enter "Unauthorized Transaction" as the subject line
  4. Select "Report an Issue" for the Request Type
  5. Select "Fraudulent Activity" for the Topic
  6. In the description box, explain what happened. Include any relevant details, such as:
    • Which coin was involved
    • The transaction ID (as text only, no images)
    • Wallet ID (as text only, no images)
    • Any name or contact information associated with the transaction, if available