In the event that you inherit or otherwise become the owner of a deceased family member’s CoinZoom account, rest assured that CoinZoom has created a process to transfer the assets in the easiest manner possible. The best thing to do is contact us to make us aware of the situation. One of our analysts will work with you throughout the process.
There are several steps to the process and we will work with you back and forth to get everything needed to comply with legal requirements.
When you contact us, we will need to start with the the following:
- Full name and email address of the deceased customer
- Proof of your relationship to the deceased (e.g., marriage certificate, birth certificate, notarized affidavit)
- Certified copy of the death certificate
- Government-issued ID of the requesting family member or legal representative
- Notarized affidavit stating you are authorized to manage the deceased’s assets
After submitting these, we may need additional documents, depending on the circumstances.
If you don't have all the documents, please let us know, so we can assist you. If you are unfamiliar with CoinZoom or digital currency in general, we would like to assure you that our support staff is standing by to help. We will answer any questions you may have and walk you through the process.
Please keep in mind that the required documentation and processes may differ depending on your region, residence, and individual situation. If we need additional information, we will request it via email.
Can I name a beneficiary on my CoinZoom account?
Typically, naming a beneficiary on your CoinZoom account would be done with your estate planning attorney. Like most other assets, the ownership of your CoinZoom account would be transferred according to your will or other arrangements made with your legal counsel. It’s not currently possible to name a beneficiary directly within your CoinZoom account, rather, in the event of your death, we would follow our standard ownership transfer procedures described above.