FAQs

Get answers to frequently asked questions about security & privacy.

How to Reset Your Two-Factor Authentication (2FA)
Sometimes your two-factor authentication (2FA) needs to be reset. This would be necessary if you change phones, lose your phone, delete the authentication...
Tue, 8 Nov, 2022 at 10:32 AM
Report a Lost or Stolen CoinZoom Visa Debit Card
Users are not liable for any fraudulent transaction performed on their CoinZoom Visa Card without the use of their PIN through the Visa Zero Liability Polic...
Wed, 2 Nov, 2022 at 3:00 PM
Two-Factor Authentication (2FA) FAQ
What is Two-Factor Authentication? Two-factor authentication (2FA) provides an extra layer of security by giving you a one-time password (OTP) each time...
Fri, 25 Nov, 2022 at 6:18 PM
What can I do if I lose access to the email I used for CoinZoom?
CoinZoom requires a unique email address for your account. In order to help keep your account secure, you cannot change the email address. But if you lose a...
Wed, 21 Sep, 2022 at 10:40 AM
What is the GDPR?
The General Data Protection Regulation (GDPR) is a new comprehensive data law in the European Union (“EU”) which updates existing data protection laws to str...
Tue, 14 May, 2019 at 11:13 AM
What type of data does CoinZoom collect?
We may collect the following types of information: Personal Identification Information: Full legal name, date of birth, age, nationality, gender, signatur...
Tue, 14 May, 2019 at 11:21 AM
How does the GDPR affect my data?
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU...
Wed, 12 Jun, 2019 at 10:30 AM
How do I get access to my information?
In order to access your information, you’ll need to be logged in to your CoinZoom account via a web browser or the mobile app. This is to ensure the safety ...
Tue, 14 May, 2019 at 3:49 PM
Is Bitcoin secure? Has the Bitcoin network ever been hacked?
The Bitcoin network and currency has proven to be secure, functional, and efficient. The technology used to build Bitcoin is mathematically secured by the l...
Wed, 24 Aug, 2022 at 5:04 PM
Tips to Enhance Security for Your CoinZoom Account
Security is the number one priority at CoinZoom. We have invested countless hours and resources into ensuring that our platform is safe from bad actors, inc...
Mon, 24 Oct, 2022 at 4:03 PM