CoinZoom takes extensive measures to protect your account and digital assets. However, there are important steps you can take to increase your account security and reduce the risk of unauthorized access.


CoinZoom’s Wallet Security Structure

CoinZoom uses a three-tier wallet system to manage risk:

  • Hot Wallets hold a small portion of funds for sending crypto to external wallets.

  • Warm Wallets receive incoming crypto, which is then quickly moved to cold storage.

  • Cold Wallets store the majority of CoinZoom’s crypto assets offline and require manual approval for movement.


All transfers between wallet types happen securely in the background.


Support Safety

CoinZoom support will never request your password, two-factor authentication (2FA) codes, or access to your device. If someone claims to be from CoinZoom and asks for this information, this request requires assistance from our support team and will be handled by creating a support ticket.


You can reach CoinZoom through:


You may also disable your account using the links included in password reset, transaction confirmation, or device verification emails.


Password Tips

  • Use a unique, complex password that isn’t shared across sites.

  • Change your password every 3 months.

  • Use a password manager like 1Password or LastPass.

  • Never share your password with anyone. CoinZoom staff will never ask for it.


Two-Factor Authentication (2FA)

Enable 2FA using an authentication app such as Google Authenticator. This adds an extra layer of protection.

Additional recommendations:

  • Enable 2FA on your email account as well.

  • Avoid VOIP or services like Google Voice for 2FA delivery.

  • Contact your mobile carrier to add account protections such as:

    • A required PIN

    • Port freeze

    • SIM lock


Email Security

Your email is a key link to your CoinZoom account. Protect it with the following steps:

  • Check for breaches using haveibeenpwned.com.

  • Use a unique password not shared with your CoinZoom account.

  • Turn on 2FA for your email account if available.


If you need to change your email, see this article:  Change my Email Address.


Avoid Phishing Scams

Watch for emails pretending to be from CoinZoom. These may ask you to click links or provide personal information.

  • Avoid clicking on email links unless you trust the source.

  • Bookmark important sites like trade.coinzoom.com and access them from your bookmarks.

  • CoinZoom will never ask for your login credentials or remote device access.


Use Verified Access Points

Always use trade.coinzoom.com to access your account.


Make sure there is a padlock icon in your browser’s address bar to confirm a secure connection.


Check Account Activity

You can monitor login and device activity by going to Settings > Activity Log. This feature is available in the web and Pro apps.


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