Customer SupportCoinZoom staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.
Only contact CoinZoom through this portal. Fake customer service numbers and pages are on the increase — please be careful to verify any information you find via forums, social media and google adverts.
If anyone claiming to be associated with CoinZoom Support requests this information, immediately contact us.
You may disable your account at any time using the disable links in password reset, transaction confirmation and device confirmation e-mails.
Use a complex and unique password that is not shared or similar to those used on any other websites. These guidelines provide some information about what makes a strong password. It's also a good idea to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.
Also, never disclose your password to anyone. A CoinZoom employee will NEVER ask for your password.
2-Factor AuthenticationTake advantage of the 2-factor authentication (2FA) service Google Authenticator.
If your email provider offers this functionality, consider adding 2FA to the email address you use to log in to CoinZoom. Do not use VOIP, Google Voice, or other phone providers that send you 2FA messages via email to the address you use to log in to CoinZoom.
If you use SMS 2FA codes, call your mobile provider and add additional protections to your account. For example, request a PIN or password for your account, ask for a port freeze and SIM lock (so attackers can’t move your phone number to a new carrier). If your carrier doesn’t support these added protections, consider changing to a carrier that does.
Your email address is one of the most important connections between you and your CoinZoom account! Make sure it is secure! https://haveibeenpwned.com/* can be used to see whether your email address has ever been compromised in a 3rd party data breach. If so, create a new email address to use with your CoinZoom account. You can update the email address on your account at https://www.CoinZoom.com/settings.
Do not use the same password on your email account that you do on your CoinZoom account. If your email provider offers it, activate 2-factor authentication (2FA) on your email account to add an extra layer of security.
Be aware of Phishing
Be on the lookout for emails pretending to be from CoinZoom (you may have heard this called “phishing”). This is the most common way customers are compromised. Bookmark important websites (CoinZoom, email, banks, etc) and only visit those sites from those bookmarks. Avoid clicking links or opening attachments in emails. CoinZoom will never ask for your password, 2FA or remote access to your computer.