Frequently asked questions about getting started with CoinZoom.

I'm Taiwanese, so I have to use passport.
Yes. You need to use a passport
Mon, 30 Mar, 2020 at 9:09 AM
How do I sign in on the site
Wed, 29 Apr, 2020 at 12:54 PM
I just tried to reset my password but haven't received the verification yet
Check our "Junk" or "Spam" folder. If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:56 PM
Where can I see my Crypto balance?
You can see your crypto balance on the Portfolio tab. Look in the "Total Balance" column to see how many of each Crypto you currently have in ...
Sun, 10 May, 2020 at 6:47 PM
what is the minimum dollar amount to get started
There is no minimum dollar amount to get an account started with CoinZoom.
Thu, 14 May, 2020 at 12:52 PM
I registered for a coinzoom and just confirmed my ID photos, however there is a delay with the registration
Sometimes our Compliance Department has to review an application. This can take up to a couple of days.
Wed, 27 May, 2020 at 2:06 PM
How do I access my account?
After you have signed up, go to trade.coinzoom.com and click "Sign In" in the top bar and follow the instructions: If your email and passwo...
Fri, 1 Jul, 2022 at 12:06 PM
Unable to do an ACH Deposit
When attempting to do an ACH Deposit you may see the following error "The name on this bank account doesn't match your CoinZoom Profile.  Open ...
Thu, 20 May, 2021 at 11:32 AM
Direct Deposit FAQs
How can I set up a direct deposit to my CoinZoom account? Direct deposits are currently available only for US customers. The first direct deposit requires...
Wed, 31 Jan, 2024 at 8:37 AM
Crypto deposit to CoinZoom is missing
To investigate the issue better, could you please create a new support ticket and include: Name of Crypto: Amount sent: Date and Time: Recipient Wall...
Mon, 28 Feb, 2022 at 12:46 PM