FAQs

Frequently asked questions about getting started with CoinZoom.

Can I use direct deposit if my bank isn’t listed with Plaid?
Yes. If your bank isn't integrated with Plaid then ACH won't be an option. However, if you connect your bank using direct deposit then your bank can...
Tue, 31 May, 2022 at 4:42 PM
Deposit or Transfer Funds and Crypto FAQs
How do I Make a Deposit? There are many ways to fund your account. Deposits can be made with: Cryptocurrency from an external wallet USD from a debit ...
Thu, 20 Mar, 2025 at 3:29 PM
Daily Withdrawal Limit For Crypto
There is no limit for crypto withdrawal for funds with no withdrawal hold and for accounts that are fully verified. Funds that are on hold means they are te...
Fri, 2 May, 2025 at 3:36 PM
How do I buy/trade cryptocurrency
Using the CoinZoom Mobile App. 1. Click on the Trade icon at the bottom middle of the screen. 2. Locate the desired cryptocurrency and clic...
Thu, 13 Oct, 2022 at 11:09 AM
Tether USDT TRC20 and ERC20 - Deposit or Withdraw
Depositing & Withdrawing Guide  TRC20, also known as USDT-TRON, is Tether's USDT that is issued on the TRON network. It is a technical standard to...
Wed, 30 Oct, 2024 at 12:36 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
Supported Browsers & Platforms
Here at CoinZoom, we strive to provide our users with the best trading experience possible. To accomplish this, we continuously evaluate the latest technolo...
Wed, 15 May, 2019 at 2:29 PM
Does CoinZoom use customer deposits for anything?
100% of your funds are securely stored.
Fri, 7 Jun, 2019 at 10:57 AM
Setting my Birthday
When setting your birthday in your profile: Choose the correct Year Choose the correct Day Choose the correct Month
Thu, 13 Feb, 2020 at 9:21 AM
How to change my password?
You can change your password in the app.  Log into your account using your current password. Mobile app: Navigate to More -> Account Settings -> Ch...
Wed, 2 Apr, 2025 at 11:30 AM