Troubleshooting

Solve common problems with the CoinZoom website, apps or products.

Google Authenticator 2FA Troubleshooting
General Failure Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly. Please make sure the clocks ...
Fri, 4 Nov, 2022 at 4:50 PM
My Two-Factor Authentication (2FA) Stopped Working
Please make sure the clocks on your devices are synced. Otherwise, the code generated for your two-factor authentication (2FA) might not work properly. &qu...
Fri, 1 Jul, 2022 at 11:34 AM
Why is my account blocked from transferring out funds?
Please note that your account will be locked for up to 90 days for transfers after you deposit a debit card, depending upon the policies of your financial ...
Wed, 19 Oct, 2022 at 3:40 PM
I Can't Deposit Money Into My Account With a Debit or Credit Card
There are multiple reasons for not being able to deposit funds in your account. Review the following scenarios and see if they fit your situation. Credit c...
Wed, 19 Oct, 2022 at 4:21 PM
Error: "You can use at most two different debit cards with your CoinZoom account."
You may only associate two different debit cards with your CoinZoom Account. You will get this error when you try to deposit using a third card.  Resolve ...
Wed, 19 Oct, 2022 at 4:33 PM
Troubleshooting Google Authenticator
General Failure Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly. Please make sure the clocks ...
Fri, 1 Jul, 2022 at 11:35 AM
One Time Password (OTP) Not Working
Google Authenticator 2FA TroubleshootingThe One Time Password is an additional layer of security for your account. You will need it the first time you set ...
Fri, 18 Nov, 2022 at 4:18 PM
Why is my Account Locked?
There are multiple reasons for an account to be locked or blocked, most are a result of too many unsuccessful logins.  Customers get three tries to log...
Wed, 10 Aug, 2022 at 11:06 AM
I have not received an email with a confirmation code. What shall I do?
First, check your junk or spam folder. Click on the "Sign In" link in the CoinZoom trading platform and click on the "Resend Email Verifica...
Tue, 4 Jun, 2019 at 10:55 AM
Your Account is not Enabled for Transfers
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM