Troubleshooting
Solve common problems with the CoinZoom website, apps or products.
General Failure Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly. Please make sure the clocks ...
Fri, 4 Nov, 2022 at 4:50 PM
Please make sure the clocks on your devices are synced. Otherwise, the code generated for your two-factor authentication (2FA) might not work properly. &qu...
Tue, 12 Sep, 2023 at 4:40 PM
Withdrawals from and transfers out of your account can be locked for 21 days or more with card deposits. In rare cases, it could be up to 90 days for inter...
Fri, 24 Feb, 2023 at 3:49 PM
There are multiple reasons for not being able to deposit funds in your account. Review the following scenarios and see if they fit your situation. Credit c...
Wed, 19 Oct, 2022 at 4:21 PM
You may only associate two different debit cards with your CoinZoom Account. You will get this error when you try to deposit using a third card. Resolve ...
Wed, 19 Oct, 2022 at 4:33 PM
Google Authenticator 2FA TroubleshootingThe One Time Password is an additional layer of security for your account. You will need it the first time you set ...
Fri, 18 Nov, 2022 at 4:18 PM
There are multiple reasons for an account to be locked or blocked, most are a result of too many unsuccessful logins. Customers get three tries to log...
Mon, 23 Oct, 2023 at 1:44 PM
First, check your junk or spam folder. Click on the "Sign In" link in the CoinZoom trading platform and click on the "Resend Email Verifica...
Tue, 4 Jun, 2019 at 10:55 AM
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM
If you're using the OTP from the email we sent you, and it isn't working, please follow these steps: Delete any OTP emails that you've already...
Fri, 4 Nov, 2022 at 5:19 PM