Troubleshooting

Solve common problems with the CoinZoom website, apps or products.

Google Authenticator 2FA Troubleshooting
General Failure Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly. Please make sure the clocks ...
Fri, 4 Nov, 2022 at 4:50 PM
My Two-Factor Authentication (2FA) Stopped Working
Please make sure the clocks on your devices are synced. Otherwise, the code generated for your two-factor authentication (2FA) might not work properly. ...
Fri, 2 May, 2025 at 3:34 PM
Why can't I Withdraw or Transfer my Funds?
Deposits made by debit card are available immediately for trading. However, funds from these deposits are temporarily restricted for withdrawals, ZoomMe tra...
Tue, 16 Sep, 2025 at 2:44 PM
Why did my Card Deposit Fail?
There are several reasons a deposit using a debit or credit card may not go through. Review the items below to help identify and resolve the issue. Cre...
Tue, 2 Sep, 2025 at 10:27 AM
Why is my Account Locked?
Your account may be locked for several reasons, most often due to too many unsuccessful login attempts. You have three attempts to log in before your accou...
Wed, 10 Sep, 2025 at 9:54 AM
Your Account is not Enabled for Transfers
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM
Email Verification One-Time Password (OTP) Not working
This article is for the registration email verification OTP only. Most OTP related issues are for sign on Two Factor authentication. For those issues see...
Fri, 20 Jun, 2025 at 9:19 AM
Login Error: Your transaction cannot be processed at the current time.
Occasionally, you may get an error while logging in stating "Your transaction cannot be processed at the current time." Below is the screensho...
Tue, 16 Sep, 2025 at 12:36 PM
Why does the blockchain show a zero Value?
CoinZoom uses a smart contract when sending  ETH or ERC20 . Whenever a smart contract needs to send ETH or execute some other code on its own, they call...
Thu, 15 Apr, 2021 at 8:09 AM
Error: "Number Must Not be Null"
Error message when using a one-time password (OTP) when logging into the CoinZoom app saying "Number must not be null."  To resolve this issue...
Fri, 1 Jul, 2022 at 12:22 PM