If you receive the error message "Your account is not enabled for transfers" when attempting to make a transfer or withdrawal, it is typically due to a recent update to your CoinZoom account profile.


To protect account security, CoinZoom automatically blocks transfers and withdrawals for 48 hours following any of the following changes:

  • Name

  • Address

  • Phone number

This block is system-generated and cannot be removed or bypassed by Support.


What to do:

You must wait for the 48-hour period to expire before attempting the transfer again.