Answers to frequently asked questions about buying and selling cryptocurrency.

Why did CoinZoom cancel my order?
In order to ensure the security of CoinZoom users’ accounts and transactions, CoinZoom may decline certain transactions (buys or deposits) if CoinZoom obser...
Wed, 15 May, 2019 at 9:50 AM
Why is the price volatile?
Digital currency value can be volatile when compared to more established currencies and commodities. This can be attributed to its relatively small market s...
Wed, 15 May, 2019 at 11:58 AM
Why didn't my stop order fill at my stop price?
When a Stop triggers at your specified price, a Market Order is executed and immediately begins to match the prevailing offers available in the order book, ...
Fri, 7 Jun, 2019 at 11:38 AM
Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom do...
Thu, 30 May, 2019 at 11:38 AM
How do I refund a digital currency transaction?
It’s important to understand how CoinZoom handles digital currency transactions to ensure any refunds reach the sender’s account. CoinZoom does not support ...
Fri, 31 May, 2019 at 11:42 AM
Why can't I see my transaction in the blockchain?
You can view most digital currency transactions on the network's respective blockchain, which records and verifies the legitimacy of transactions...
Wed, 15 May, 2019 at 2:18 PM
Altcoins and ICOs
DO NOT send any unsupported digital currencies to your CoinZoom account or participate in an ICO using your CoinZoom account. Doing so will result in a lo...
Wed, 15 May, 2019 at 2:22 PM
Where can I spend bitcoin?
In the beginning, there was pizza. Nowadays, you can spend your bitcoin on much more than pizza, in a wide variety of places, both online and offline. And w...
Wed, 15 May, 2019 at 2:31 PM
What is are smart contracts?
Smart contracts are an important part of some digital currency networks, such as Ethereum and Ethereum Classic, which allow the use of programmatic logic to...
Thu, 30 May, 2019 at 3:14 PM
Fiat on CoinZoom
Users on CoinZoom can deposit, trade and withdraw fiat.
Wed, 15 May, 2019 at 2:37 PM