To protect user accounts and maintain platform security, CoinZoom may cancel or decline transactions if suspicious or potentially fraudulent activity is detected.
Common Reasons for Order Cancellation
- Incomplete identity verification
- Activity flagged by automated fraud prevention tools
- Issues related to funding methods or linked accounts
Transactions May Be Flagged Due to:
- Multiple failed login attempts
- Use of VPNs or IP addresses from high-risk regions
- Mismatched personal or payment information
- Unusual spending patterns or high-risk trading behavior
What to Do If Your Order Was Canceled
If the order was canceled in error or appears unjustified:
- Ensure all identity verification steps have been completed.
- Receiving further explanation requires assistance from our support team and will be handled by creating a support ticket.