To protect user accounts and maintain platform security, CoinZoom may cancel or decline transactions if suspicious or potentially fraudulent activity is detected.


Common Reasons for Order Cancellation

  • Incomplete identity verification
  • Activity flagged by automated fraud prevention tools
  • Issues related to funding methods or linked accounts


Transactions May Be Flagged Due to:

  • Multiple failed login attempts
  • Use of VPNs or IP addresses from high-risk regions
  • Mismatched personal or payment information
  • Unusual spending patterns or high-risk trading behavior


What to Do If Your Order Was Canceled

If the order was canceled in error or appears unjustified:

  1. Ensure all identity verification steps have been completed.
  2. Receiving further explanation requires assistance from our support team and will be handled by creating a support ticket.