FAQs
Answers to frequently asked questions about buying and selling cryptocurrency.
To protect user accounts and maintain platform security, CoinZoom may cancel or decline transactions if suspicious or potentially fraudulent activity is det...
Tue, 7 Oct, 2025 at 3:44 PM
A CVN (Card Verification Number) error can occur when the security code or other card details cannot be successfully verified with your card’s issuing bank....
Tue, 2 Sep, 2025 at 4:38 PM
CoinZoom does not support returning digital currency directly to the address from which it was sent. This is because outgoing transactions use shared hot wa...
Tue, 2 Sep, 2025 at 4:55 PM
CoinZoom only supports specific digital currencies. Sending any unsupported cryptocurrency or token to a CoinZoom wallet address will result in permanent lo...
Thu, 4 Sep, 2025 at 12:18 PM
The Transactions tab in your CoinZoom account allows you to view deposits, withdrawals, purchases, sales, and more. It’s important to check the correct curr...
Wed, 3 Sep, 2025 at 8:56 AM
What digital currencies can I trade? The current list of digital currencies is available on the CoinZoom website. What types of orders can I place? ...
Tue, 21 Oct, 2025 at 6:22 PM
If you have sent cryptocurrency to an incompatible wallet (such as BTC to a BCH wallet) your funds are likely lost. However, we can attempt to find and reco...
Tue, 2 Sep, 2025 at 2:19 PM
A stop limit order allows you to control when and at what price a trade is placed. When the stop price is triggered, a limit order is submitted to buy or se...
Wed, 24 Sep, 2025 at 5:16 PM