To help protect customers from phishing attempts and scams, CoinZoom follows strict communication policies.

CoinZoom will never:

  • Ask for your password
  • Request your two-factor authentication (2FA) code
  • Ask for remote access to your computer or device

If an email contains any of these requests, it is not from CoinZoom.

How to recognize a legitimate CoinZoom email

All official CoinZoom emails come from one of the following domains:

  • @coinzoom.com
  • @updates.coinzoom.com
  • @support.coinzoom.com
  • @no-reply.coinzoom.com

Check the end of the email address carefully. If the address ends in something like “@coinzoom.secure.com” or “@coinzoom-support.net,” it is not a valid CoinZoom domain.

Need help verifying a message?

If you’re unsure whether an email, message, or request is from CoinZoom, please contact our support team by creating a support ticket.

For more tips on avoiding scams, see: Recognizing and Reporting Phishing