There are multiple ways to withdraw USD or cryptocurrency from your account, each with their own fees, settle period and available currency. This chart compares each method. Limits are determined by your CoinZoom VIP Level.
Withdrawals
| Method | Min/Max | CoinZoom Fees | Time | Currency |
| CoinZoom Instant | Determined by Prime Level | 1.75% ($1.50 min.) | Immediate1 | USD |
| Wire, US | $500 min. $39,999 max.2 | $353 | 1-5 business days | USD |
| Wire, non-US | $500 min. $39,999 max.2 | $503 | 3-5 business days | USD |
| Transfer to external wallet | None | Variable | Immediate | Crypto |
Spending on the CoinZoom Visa Crypto Debit Card
| Method | Availability | CoinZoom Fees | Time | Currency |
| ATM Withdrawals | Worldwide | Free (USD)4 | Immediate | USD |
| Over the Counter | Worldwide | Free (USD)4 | Immediate | USD |
| e-Gift Card | USA | Free (USD)4 | Immediate | USD/Crypto |
| ZoomMe | Worldwide | Free | Immediate | USD/Crypto |
| Note 1 | Most withdrawals are immediate, but can take more than 24 hours in rare cases depending upon the bank. |
| Note 2 | The maximum of $39,999 includes the wire fee. |
| Note 3 | Free for Black level Prime members. |
| Note 4 | A cryptocurrency instant trade fee of 1.75% is charged if the transaction is converted to USD. Regular trading fees apply when using cryptocurrency to purchase a gift card, withdraw from an ATM, or receive cash back at a retail store because the cryptocurrency must be converted to USD. ATMs charge a service fee in addition to CoinZoom's. |
Note: Even though you have funded your account, some or all of your funds may have a withdrawal hold placed on them, depending upon the method you used to deposit the funds into your account. See Deposit Fees and Hold Times for more information.
How do I withdraw using a debit card?
Please see this article on withdrawing using CoinZoom Instant.
How do I withdraw USD using a wire?
Wire withdrawals are normally used for economically transferring large amounts of money and take longer than other withdrawal methods.
Follow these steps to withdraw using a wire transfer.
- Access Wallet (Portfolio on the web app)
- Choose the "Withdraw" button
- Choose Wire Transfer
- Choose your bank or Set up a Bank Account if the bank is not showing in the list.
- Enter the amount to withdraw
- Add any relevant notes
- Submit and enter your two-factor authentication code to complete the transaction.
Note: Wires are usually posted in 24-48 business hours, but can take 5 to 10 business days for a wire withdrawal to be posted to your bank account, depending upon the bank or other delays beyond our control.
Wire Fees
Submitting the wire request will automatically deduct a fee from your account. This fee is what the banks charge CoinZoom to process wires. Banks charge higher fees for wires outside the US. Fees are waived for Black Prime level customers with 300,000 ZOOM tokens in their account.
How do I withdraw crypto?
There are three methods for withdrawing cryptocurrency from your CoinZoom account, sending to a friend using ZoomMe, transferring to an external wallet, or purchasing an e-gift card. See the instructions for each method below for more information.
Use ZoomMe to send crypto to a friend
ZoomMe is a free service that allows you to send crypto and USD to family and friends who are also on CoinZoom. You only need their ZoomMe handle. Please see this article on how to use ZoomMe.
Send an e-gift card
Gift cards can be used as a withdrawal method to transfer funds out of your account to another person. Gift cards are used with US Dollars and CoinZoom automatically converts cryptocurrency if necessary. Follow the instructions in e-gift Cards for details. These gift cards are only available in the USA.
Send crypto to an external wallet
You can transfer cryptocurrency to an external wallet, if you know the address of the wallet. Please see this article for details. There are fees for withdrawing cryptocurrency.
Note: The first time you send to an external wallet or ZoomMe account, it is good practice to send a small amount of crypto as a test.
How do I withdraw cash with the CoinZoom Visa Card?
You can withdraw cash using your CoinZoom Visa Crypto Debit card from any ATM in the world that accepts Visa®. You will need your PIN. See this article on the CoinZoom Visa Debit card. CoinZoom Visa debit cards are available worldwide.
Fiat Withdrawal Processing
A regular wire withdrawal request is sent out from CoinZoom and credited to your account following processing by the receiving party.
Please note that the times above may be subject to delays based on the processing times of the receiving institution.
CoinZoom does not predict the processing time of your withdrawal by the receiving entity within a specified time frame as the receiving entity will have its own procedures and processing times.
My balance hasn’t cleared and I want to withdraw funds immediately, what do I do?
Though you can buy and sell crypto with your funds, you must wait until any withdrawal hold expires in order to remove funds from your CoinZoom account. This is a standard practice that secures your funds until the financial institution confirms the funds are free and clear.
If you choose, you may make a deposit using CoinZoom Cash or other methods that do not have a withdrawal hold. See Funding Method Comparison.
Can I Set Up Auto Bill Pay Through CoinZoom?
You may use your CoinZoom debit card for automatic bill pay. Submit your card details to the merchant and make sure the currency that your CoinZoom card spends has a sufficient balance.