Help Center

Please see this article on withdrawing using CoinZoom Instant. 

Wire withdrawals are normally used for transferring large amounts of money and take much longer than other withdrawal methods. The minimum wire withdrawal is $10,000. 

Follow these steps to withdraw using a wire transfer. 

1. Access the Portfolio in your account (choose Wallet in the mobile app)
2. Choose the red "Withdraw" button next to USD (in the mobile and Pro apps, tap into USD and then tap Withdraw)
3. Choose Wire Withdraw
4. Choose your bank or see How to Set up a Bank Account if the bank is not showing in the list. 
5. Enter the amount to withdraw 
6. Add any relevant notes
7. Submit and enter your two-factor authentication code to complete the transaction.

Note: Wires are usually posted in 24-48 business hours, but can take 5 to 10 business days for a wire withdrawal to be posted to your bank account, depending upon the bank or other delays beyond our control.

Fees

Submitting the wire request will automatically deduct a fee from your account. This fee is what the banks charge CoinZoom to process wires. Banks charge higher fees for wires outside the US. Fees are waived for Black level VIP customers with 300,000 ZOOM tokens in their account.

There are two methods for withdrawing cryptocurrency from your CoinZoom account, transferring to an external wallet or purchasing an e-gift card. See the instructions for each method below for more information. 

Gift cards can be used as a withdrawal method to transfer funds out of your account to another person. Gift cards are used with US Dollars and CoinZoom can automatically convert cryptocurrency when you purchase one. Follow the instructions in e-gift Cards for details. These gift cards are only available in the USA. 

You can transfer cryptocurrency to an external wallet, including Venmo, if you know the address of the wallet. There are fees for withdrawing cryptocurrency.  

1. Log into your CoinZoom account
2. Click "Portfolio"
3. Look for the crypto that you are going to send
4. Click on the "Send" button
5. If the address isn't already listed under White List, click the "White List" button
   • Choose "Wallet Address" if sending to an external wallet, choose "ZoomMe if sending to ZoomMe address
   • Paste or enter Wallet or ZoomMe address into Address field
   • If crypto uses a memo ID make sure to enter it for external wallet addresses
6. Paste the destination wallet address into the "Wallet Address" box
7. Enter the amount of crypto you want to send in the "Amount" box
8. Double-check that all information is correct
9. When you confirm the information click on the "Submit" button

Remember that once you click the "Submit" button there is no option to undo or reverse the transaction.

To send crypto to Venmo, see this external article.

Note: The first time you send to an external wallet, it is good practice to send a small amount of crypto as a test. 

You can withdraw cash using your CoinZoom Visa Card from any ATM in the world that accepts Visa®. You will need your PIN. See this article on the CoinZoom Visa Debit card. CoinZoom Visa debit cards are currently available in the USA. 

A regular wire withdrawal request is sent out from CoinZoom and credited to your account following processing by the receiving party. 

Please note that the times above may be subject to delays based on the processing times of the receiving institution.

CoinZoom cannot guarantee processing of your withdrawal by the receiving entity within a specified time frame as the receiving entity will have its own procedures and processing times.

Though you can buy and sell crypto with your funds, you must wait until any withdrawal hold expires in order to withdraw funds from your CoinZoom account. This is a standard practice that secures your funds until the financial institution confirms the funds are free and clear. 

If you choose, you may make a deposit using CoinZoom Cash or other methods that do not have a withdrawal hold. See Funding Method Comparison.

You may use your CoinZoom debit card for automatic bill pay. Submit your card details to the merchant and make sure the currency that your CoinZoom card spends has a sufficient balance.

CoinZoom does not support any other method for automatic bill pay. In the past, a few customers had used an unsupported and unreliable method to pay bills from their CoinZoom account. When a back-end change was made, the method no longer worked and customers found themselves with unpaid bills that required them to find an alternative way to meet the obligations.