How do I Make a Deposit?

There are many ways to fund your account. Deposits can be made with:

  1. Cryptocurrency from an external wallet
  2. USD from a debit or credit card
  3. USD with a Wire Transfer
  4. USD by ACH bank deposit
  5. USD with direct deposit
  6. USD from Zelle
  7. USD or cryptocurrency from ZoomMe
  8. USD from CoinZoom Cash

Can't Make Deposit From Mobile App

If you're unable to make a deposit from a mobile app, it may be necessary to log in from a computer going directly to

Why is my account blocked from transferring out funds?

Deposits made by a debit or credit card, are immediately available for trading, but withdrawals from the account can be blocked for 1-7 days after the deposit. Only the recent card deposit amount is blocked. For example, if an account had $1,000 and then received $100 via a debit card, only the $100 would be blocked from withdrawals for the hold period.

If you see a message similar to the following, you will need to submit a support ticket to get help to resolve this. Log into to create the ticket. Unless you are logged in to your account, we will not be able to discuss any account details with you. 

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Are Zelle transfers subjected to the holding period?

Zelle transfers to your CoinZoom fiat wallet are not subject to a holding period.

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What is an available balance?

The available balance is the amount you are able to withdraw. CoinZoom generally makes your funds available in your account as soon as payments clear. Since CoinZoom partners with various payment service providers in different geographic regions, the timing will vary according to your location and payment method used.


You can see the delivery time of your orders at any time by clicking on the specific order on your history page.

Please refer to this article: What is an available balance?

I'm trying to deposit money into my CoinZoom account using my debit card and it keeps telling me to complete my profile, which I already did.

In order to deposit funds to your account, it has to have been approved and must show as "Verified". In order to deposit funds from a debit card, the address associated with your debit card has to match the address on your profile. Also, there is a maximum of $500 per 24 hours that can be deposited from a debit card.

If your account doesn't show as "verified", see: How do I finish the Profile and Registration pages?

What fees are charged for deposits and withdrawal?

Please see the "fees" page to see the most up-to-date information.

Does CoinZoom use customer deposits for anything?

No. 100% of your funds are securely stored.