FAQs

Answers to frequently asked questions about transferring cryptocurrency to external wallets.

How do I add my CoinZoom Visa Debit card to Samsung Pay?
Click here to learn more about Samsung Pay Click here for instructions on adding your CoinZoom Visa Debit Card to Samsung Pay
Wed, 17 Mar, 2021 at 9:01 AM
I could not send crypto and got an error
If you are having difficulty sending crypto from your account, review these things before contacting support:  Make sure you have the target or destinatio...
Fri, 2 Dec, 2022 at 3:39 PM
Destination Tag/Memo FAQs
What is a destination memo? A destination tag or memo identifies the specific user account for to receive cryptocurrency when sending to a user on an exch...
Fri, 3 Nov, 2023 at 9:58 AM
Transaction Hash/ID FAQs
What is a transaction hash/hash ID? A transaction hash or transaction ID is a unique string of characters that is given to every transaction verified and ...
Fri, 7 Jul, 2023 at 1:46 PM
Crosschain Transactions FAQ
This FAQ addresses questions about mistakenly sending crypto to a wallet on a different blockchain and if the funds can be recovered.  What is a crosschain...
Wed, 18 Oct, 2023 at 1:33 PM
Report a lost or stolen CoinZoom card, fraudulent activity, or dispute a charge
Users are not liable for any fraudulent transaction performed on their CoinZoom Crypto Debit card through the Visa Zero Liability Policy.  Note: If you ...
Tue, 17 Dec, 2024 at 3:52 PM