This FAQ explains what happens when cryptocurrency is mistakenly sent to a wallet on a different blockchain and whether recovery is possible.

What is a crosschain transaction?

A crosschain transaction occurs when cryptocurrency is sent to a wallet on a different blockchain than the one it originated from. For example:

  • Sending Bitcoin (BTC) to an Ethereum wallet
  • Sending BTC to a Bitcoin Cash (BCH) wallet
  • Sending USDT on the ERC-20 network to a TRC-20 wallet

These networks are not compatible, and sending crypto across them can result in permanent loss of funds.

How can I avoid crosschain mistakes?

Each CoinZoom user has a separate wallet for each supported cryptocurrency. Always confirm that:

  • The receiving wallet supports the exact same cryptocurrency.
  • The blockchain network matches the one used by the receiving wallet.

For example, when sending USDT:

  • TRC-20 wallets (TRON network) begin with a capital T, like TLJSeMGiSa...
  • ERC-20 wallets (Ethereum network) begin with "0x", like 0x9fafa9761...

Does CoinZoom support both ERC-20 and TRC-20 networks?

Yes. CoinZoom supports:

  • USDT on the ERC-20 (Ethereum) network
  • USDT on the TRC-20 (TRON) network

You can send and receive USDT using either network without needing to manually select it.

Warning: Do not send USDT over unsupported networks, such as TRC-10 or Binance Smart Chain (BNB). These transactions cannot be completed and the funds may be lost.

Can USDT be sent on other networks?

USDT is available on several networks, but only ERC-20 and TRC-20 are supported on CoinZoom.

What happens if I send crypto to the wrong network?

If you send cryptocurrency to a non-compatible wallet or network, the funds may be lost. In some cases, CoinZoom can attempt a recovery, but:

  • Recovery is not guaranteed
  • Fees apply for attempted recoveries

If you've made a crosschain mistake, see our help article on crypto recovery for more details on the process and associated costs.