TABLE OF CONTENTS



Where can I get my transaction hash or transaction ID?

To find the Transaction Hash, also known as the Transaction ID look on the Transaction tab.  Click the grey
image  on the right hand end of the correct ticket.



For the Mobile App:


Go to Portfolio, click the cryptocurrency you want to see the Transaction Hash on,

Scroll down to "Recent Transactions"

The Transaction Hash/Transaction ID is listed in the "Entry Comment" column.





What is a transaction hash/hash id?

A transaction hash/id is a unique string of characters that is given to every transaction that is verified and added to the blockchain. In many cases, a transaction hash is needed in order to locate funds. It commonly appears at the top of the page when viewing your transaction through a block explorer website, or can be found by copying the URL from that same page.


Depending on the type of digital currency that was sent, you can find the transaction hash/id by searching the address on a block explorer. Below are some suggested block explorers:

BTC: https://www.blockchain.com/
ETH: https://etherscan.io/
LTC: https://live.blockcypher.com/ (Make sure to set to LTC, not BTC!)
BCH: https://bch.btc.com/
ETC: https://gastracker.io/
ERC20: https://etherscan.io/
XLM: https://stellarchain.io/
XRP: https://xrpscan.com/
EOS: https://www.eosx.io/ 



Using Destination Tag on CoinZoom



How do I find the destination tag on CoinZoom?

To receive on CoinZoom:

  • Go to Receive [crypto name] 
  • Under the Wallet Address tab, you’ll be shown the wallet address AND Tag

To send from CoinZoom:

  • Send [crypto name] 
  • Under the Wallet Address tab, you’ll need to enter a Recipient (address) AND Tag (Destination Tag)

 


What happens if I input an incorrect Destination Tag to send funds to CoinZoom?

You must always include the correct Destination Tag before sending a deposit to CoinZoom. Omitting or using an incorrect Destination Tag will cause a delay in crediting the transaction to your CoinZoom account. Under certain circumstances, these funds may not be creditable.

CoinZoom encourages the use of small test sends to ensure the address and destination tag are correct.

If you attempted to send funds to CoinZoom without a Destination Tag, those funds will not be received by CoinZoom. Please contact the wallet owner or support team, from which you sent the funds to CoinZoom, to get help.


What happens if I send funds from CoinZoom without a Destination Tag to a wallet or exchange which requires Destination Tag?


These funds will have already left your CoinZoom wallet and therefore CoinZoom cannot retrieve them. Please contact the receiving wallet owner or support team to get help.


Destination Tag/Memo

Which cryptocurrencies use Destination Tag technology?

The following cryptocurrencies supported on CoinZoom utilize destination tag technology:

Cryptocurrency

Feature Name

Description

XRP (XRP)

Tag

Numeric Only
Stellar (XLM)MemoAlpha-numeric
EOS (EOS)MemoNumeric Only


Do I need to include a Destination Tag or Memo when transacting with these currencies?

Yes. The Tag/Memo is mandatory for transactions for cryptocurrencies that use this technology. You must put in a correct Tag/Memo when receiving/depositing these funds into CoinZoom.

  • For instructions on how to to find or use a destination tag on CoinZoom Pro, go to our help page
  • For instructions on how to to find or use a destination tag on CoinZoom, go to our help page

Send Example:

We will be updating our UI to make this much easier, but for now, please use these format examples: 


XRP

wallet_address?dt=tagID

For example:

rQKuoJAxZXGLVL8VwTX97GDRzZ6WANetXQ?dt=1


EOS / XLM

wallet_address?memoId=memoID

For example:

GAPWVUQI2JC3SZTPOOQSGCXX4L5TS3QZE3F5ZEV5KUU4VWXP4BL4QTTQ?memoId=7

jr232b5jv5ro?memoId=2


*** memoId is CASE-SENSITIVE ***



Receive Example:

If you are receiving EOS, XRP, XLM into your CoinZoom wallet your tag / memoId follows the = sign.


XRP r4ZaW5YtxRNkxk6KmgC1d94FNJAP2Wo9x3?dt=61

XLM GAPWVUQI2JC3SZTPOOQSGCXX4L5TS3QZE3F5ZEV5KUU4VWXP4BL4QTTQ?memoId=7

EOS jr232b5jv5ro?memoId=2


What is a Destination Tag/Memo?

A Destination Tag/Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address.

Why is this needed?

  • For these types of cryptocurrencies, most centralized exchanges (like CoinZoom) use one address for all traders of cryptocurrencies that use Destination Tag technology. 
  • Therefore, a Tag/Memo is used to determine what actual individual account a given transaction should be assigned and credited to

Example: The address you send one of these cryptocurrencies to can be equated to an apartment building address. The Tag/Memo identifies which specific apartment you live in, in the apartment building.
 

When is a Tag/Memo not required? 

The only exception to the requirement to include the destination tag is when sending to a privately controlled cryptocurrency storage place or device.

A private wallet is one which the individual fully controls (has custody of) both the public and private keys. This is not a CoinZoom wallet, i.e. one on CoinZoom.com. Examples of a private wallet include (but are not limited to):

  • Desktop: wallets downloaded and installed on a PC or laptop
  • Hardware: wallets stored on a hardware device like a USB, and are stored offline


Warning: if you are uncertain about whether you are sending to a public or a private wallet, please contact CoinZoom support.

Using a private wallet to send crypto that uses Destination Tag technology

  • If you are sending cryptocurrency that uses Destination Tag technology to CoinZoom, you must input a correct Tag/Memo. 
    • Both an address and a tag/memo are required to receive cryptocurrency. If you send funds without a tag/memo or with an incorrect Tag/Memo, your funds cannot be credited to your account.
  • If you are sending cryptocurrency off of CoinZoom to a private/personal wallet, a tag/memo may not be required


Important: It is your responsibility to determine whether a Tag/Memo is required by your recipient wallet. If in doubt, CoinZoom strongly encourages you to send a small amount of cryptocurrency as as test send prior to attempting to send a significant amount.