FAQs

Answers to frequently asked questions on using CoinZoom.

Withdrawal FAQs
There are multiple ways to withdraw USD or cryptocurrency from your account, each with their own fees, settle period and available currency. This chart comp...
Wed, 2 Apr, 2025 at 1:43 PM
How can I deposit with my debit card in the web app?
Click on "Portfolio" Click "Trading Wallet"  (click to enlarge.) Click "Deposit" on the USD/United States Dollar line.  (cl...
Fri, 2 May, 2025 at 3:48 PM
What is an available balance?
The available balance is the amount you are able to withdraw or send immediately. After depositing funds directly from your bank account (not including wir...
Thu, 8 May, 2025 at 1:40 PM
Remove a Debit Card from Your Account
You can only have 2 debit cards registered with your CoinZoom account at any one time. This helps CoinZoom to ensure the legitimacy of funding sources. F...
Wed, 27 Sep, 2023 at 11:58 AM
Is it possible to participate in an ICO directly from CoinZoom exchange?
Participating in an ICO directly from CoinZoom exchange wallet is not possible. We recommend participating in an ICO from a wallet which private keys you co...
Wed, 8 Aug, 2018 at 2:23 PM
How can I update my legal name?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the Chief Compliance...
Tue, 31 Oct, 2023 at 9:35 AM
How do I change my country or state?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to provi...
Thu, 22 Dec, 2022 at 12:40 PM