Verify My Account
Help on account validation
US regulations require all CoinZoom accounts be verified. Whether you are trading from cryptocurrency to cryptocurrency or from fiat currency to cryptocurr...
Fri, 4 Nov, 2022 at 4:11 PM
At CoinZoom, we prioritize the security of our valued customers. To maintain a secure and compliant exchange, all users must be verified prior to engaging i...
Fri, 1 Dec, 2023 at 3:39 PM
Two-factor authentication (2FA) is a security step in addition to your password to help keep your account safe. It is used for logging in, withdrawing funds...
Thu, 30 Nov, 2023 at 9:44 AM
When you set up an account with us, you are required to submit your personal details, a selfie picture, and pictures of your identity documents. This is cal...
Fri, 4 Nov, 2022 at 5:23 PM
CoinZoom takes every measure to be fully compliant with international Know Your Customer (see CorporateFinanceInstitute.com) and Anti-Money Laundering (see ...
Tue, 20 Dec, 2022 at 11:15 AM
In order to upload your passport or other government id, make sure that you upload an image. If you click on the file you want to upload and it doesn't...
Fri, 13 Mar, 2020 at 12:01 PM
It can take hours to get an account approved. You will be contacted if anything else is needed.
Thu, 26 Mar, 2020 at 6:08 PM
It can take hours for account verification. We will let you know if anything else is needed.
Mon, 20 Apr, 2020 at 2:45 PM
Your account status (full or limited) is based on the validation level you have completed. US regulations require us to comply with Know Your Customer (KYC)...
Mon, 27 Feb, 2023 at 11:04 AM
Confirm there are no typo's in the email address provided.
Check your Junk or Spam folder. If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:55 PM