General

Resolve common security and privacy issues.

What Two-Factor Authentication (2FA) Apps Can I Use?
We encourage the use of the Google Authenticator app, though most authenticator apps that work on your device will also work with CoinZoom.
Fri, 1 Jul, 2022 at 11:38 AM
Move my Two-Factor Authentication (2FA) Codes to a New Device
Follow these steps if you have access to your old device and want to move your Google Authenticator to a new one: Log in to CoinZoom by using your userna...
Fri, 1 Jul, 2022 at 11:30 AM
What Can I do if I Lost the Device With my Two-Factor Authentication?
We can help you get around the loss of your two-factor authentication (2FA). To ensure that we're working with the owner of the account, please follow ...
Fri, 1 Jul, 2022 at 12:01 PM
How can I secure my CoinZoom account?
CoinZoom exchange offers all the necessary tools to make sure that your account is properly secured.  You can personalize your two-factor authentication fo...
Fri, 22 Apr, 2022 at 2:20 PM
Why do I need to provide my personal information to verify my account?
In order to keep your information and your wallet secure, all CoinZoom accounts must be verified. This will ensure that your money and your account informa...
Wed, 29 Jun, 2022 at 3:12 PM
Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Fri, 1 Jul, 2022 at 12:23 PM
Why did I receive an unexpected confirmation email?
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and two-factor authenticatio...
Fri, 1 Jul, 2022 at 12:16 PM
Is this email really from CoinZoom?
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Tue, 11 Jun, 2019 at 10:49 AM
GDPR: Data request
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM