Solve common problems with the CoinZoom website, apps or products.

One-Time Password (OTP) Not working
If you're using the OTP from the email we sent you, and it isn't working, please follow these steps: Delete any OTP emails that you've already...
Fri, 4 Nov, 2022 at 5:19 PM
Login Error: Your transaction cannot be processed at the current time.
Occasionally you may get an error while logging in stating "Your transaction cannot be processed at the current time." Below-mentioned is the sc...
Wed, 15 Feb, 2023 at 1:17 PM
Why does the blockchain show a zero Value?
CoinZoom uses a smart contract when sending  ETH or ERC20 . Whenever a smart contract needs to send ETH or execute some other code on its own, they call...
Thu, 15 Apr, 2021 at 8:09 AM
Error: "Number Must Not be Null"
Error message when using a one-time password (OTP) when logging into the CoinZoom app saying "Number must not be null."  To resolve this issue...
Fri, 1 Jul, 2022 at 12:22 PM
Error: You have an overdrawn coin
Overdrawn coin messages means there is negative balance in your USD wallet. Your balance might show a balance of $0.00, but due to rounding, the negative ba...
Thu, 13 Oct, 2022 at 11:07 AM
Why Don't the Coin Prices Show Correctly?
Sometimes the prices of crypto currency may show $0.00 on your screen or they may show an unexpectedly low number. This can happen under the following circu...
Mon, 20 Nov, 2023 at 2:32 PM