Troubleshooting
Solve common problems with the CoinZoom website, apps or products.
This message means the account has a negative balance—usually in the USD wallet—even if the displayed balance shows $0.00. The negative amount is often a sm...
Thu, 25 Sep, 2025 at 2:36 PM
If a coin shows a price of $0.00 or a value much lower than expected, it may be due to one of the following reasons: 1. The Coin Has Been Delisted When a...
Mon, 8 Sep, 2025 at 1:15 PM
If your card transaction is declined, review the following to identify the cause and possible fixes. CoinZoom Visa Crypto Debit Card Your CoinZoom Visa C...
Tue, 9 Sep, 2025 at 3:37 PM
Each CoinZoom account can only be associated with two different debit cards. This error appears when attempting to deposit with a third card. How to r...
Wed, 3 Sep, 2025 at 10:21 AM
Sometimes an unknown error may occur. These may happen for a variety of reasons. They can often be fixed by either clearing your app's cache or restart...
Tue, 7 Oct, 2025 at 2:06 PM