FAQs

Answers to frequently asked questions about the company.

Does CoinZoom Charge Miner or Network Fees?
What is a miner's fee? Miner fees, also known as network fees, are charges paid to cryptocurrency miners to confirm and process transactions on the blo...
Tue, 2 Sep, 2025 at 9:45 AM
Contact us at CoinZoom Support
CoinZoom offers world-class support through email, AI bot, and other contact methods. We typically respond to most tickets within 30 minutes during coverage...
Wed, 20 Aug, 2025 at 2:38 PM
Behavior Policy
CoinZoom is committed to providing timely and respectful customer support. Every member of the support team strives to assist with each inquiry and ensure t...
Tue, 2 Sep, 2025 at 2:11 PM
Can I use my CoinZoom Account to act as an Exchanger?
CoinZoom accounts are intended for personal use only and may not be used to operate a business that exchanges digital currency for fiat currency, other virt...
Tue, 2 Sep, 2025 at 9:46 AM
What are the early access prizes?
Top 200 people that refer the most friends will win either a Black, Platinum, Gold or Preferred CoinZoom Visa Card, plus get early access to trading and use ...
Fri, 9 Aug, 2019 at 11:06 AM
In What Countries is CoinZoom Available?
Customers residing in most countries of the world and in most states in the USA can use CoinZoom.  Some countries and regions of the world are considere...
Tue, 2 Sep, 2025 at 12:20 PM
What is CoinZoom?
CoinZoom is an institutional grade digital currency trading platform that uses the team’s vast experience in providing superb trade quality and customer focu...
Fri, 4 Nov, 2022 at 1:32 PM
What States can use CoinZoom?
Currently CoinZoom is available in most states of the USA except Maine, New York, North Carolina, Ohio, and Texas.  Please see this page for information...
Tue, 2 Sep, 2025 at 12:46 PM
How do I see my support tickets
You can see and manage your support tickets from inside the Help Center. To manage your tickets, you'll need to  sign up for a Support Account. If you h...
Tue, 25 Mar, 2025 at 1:03 PM
How do taxes work with CoinZoom?
As indicated in the Terms of Service, each client is responsible for their own tax obligations. You may receive an IRS form called 1099-MISC to report m...
Tue, 11 Apr, 2023 at 4:05 PM