CoinZoom is committed to providing timely and respectful customer support. Every member of the support team strives to assist with each inquiry and ensure that customers are heard, understood, and treated fairly.
However, abusive or threatening behavior toward staff makes it difficult to resolve issues and will not be tolerated. While CoinZoom understands that financial concerns can be stressful, aggression or harassment directed at our team is considered unacceptable.
CoinZoom may refuse service or close accounts in response to:
Threatening or abusive language
Disparaging or aggressive communication
Harassment of any kind
Threats of violence
Any of which will be reported to the authorities.
Creating a safe and respectful workplace is essential. CoinZoom reserves the right to end a business relationship if a customer mistreats staff through abusive or threatening behavior.
We appreciate your understanding and look forward to assisting all customers in a professional and considerate environment. For questions about this policy, please contact our support team.