CoinZoom offers world-class support with email and other ways to contact us. We typically respond to emails within 20 minutes during support hours.
Send an email to support@coinzoom.com. We typically respond to emails within 15 minutes. For your security and privacy protection, account-specific information can be discussed through the email account registered on CoinZoom.
Support Tickets
When you send an email, it automatically opens a support ticket.
But you can also open a ticket from this page. Type your CoinZoom account email in the Requester field, and describe the issue you're having.
Or you can get to the same screen by clicking the option to open a new ticket at the top of the Help Center
Security Notice: CoinZoom Support will NEVER ask you to share your password or 2-factor authentication codes, or request that you install remote login software on your computer. If anyone claiming to be associated with CoinZoom Support requests this, immediately contact us.
Help Center
Browse hundreds of help articles, FAQs, and videos related to CoinZoom right here in the Help Center (support.coinzoom.com).
Telephone
Call us to report a lost or stolen CoinZoom Visa Debit card or leave a complaint: (888) 355-1924. If you leave us a voice message, we will respond via email.
Status Page
This page shows the status of planned and unplanned system outages and updates to known issues. This is the page to learn about issues affecting all our customers.
Note: CoinZoom Support occasionally places outbound calls to our customers in order to follow-up on the support they've received. To verify a call, you may ask for the ticket number they are calling about. You can search the ticket number in your email account associated with CoinZoom. If you are contacted by someone that claims to be from CoinZoom Support and you doubt the authenticity, please report them by submitting a new ticket.