CoinZoom offers world-class support through email, AI bot, and other contact methods. We typically respond to most tickets within 30 minutes during coverage hours.


Email Support

Send an email to support@coinzoom.com. We respond to most emails within 30 minutes during operating hours. For security and privacy, account-specific information can only be discussed through the email address registered to your CoinZoom account.


When emailing us, please include:

  • Any error messages you received

  • Transaction IDs for deposits or withdrawals

  • Relevant dates
    Do not include sensitive information such as your full debit card number or 2-factor authentication codes.


Emails are answered Monday–Friday, 8:30 AM – 5:00 PM Mountain Time.


Support Tickets

When you send an email, it automatically creates a support ticket. You can also open a ticket directly from the Help Center by clicking “Open a New Ticket” at the top of the page. Enter your CoinZoom account email in the Requester field and describe your issue.


AI ZoomBot

You can talk with our ZoomBot on both our support page, and on our main website. It is well trained and can answer the majority of questions. 

Telephone

We do not offer live phone support for general inquiries. However, you may call (888) 355-1924 to report a lost or stolen CoinZoom Visa Debit Card or to leave a complaint. Voicemails are responded to via email.


Help Center

Browse hundreds of articles, FAQs, and videos at support.coinzoom.com.


Status Page

Check our system status and updates on planned or unplanned outages at our Status Page.


Security Notice

CoinZoom Support will never ask for your password, 2-factor authentication codes, or request remote login access to your device. If anyone claiming to be from CoinZoom requests this, contact us immediately.