Verify My Account
Help on account validation
US regulations require all CoinZoom accounts be verified. Whether you are trading from cryptocurrency to cryptocurrency or from fiat currency to cryptocurr...
Fri, 4 Nov, 2022 at 4:11 PM
At CoinZoom, we prioritize the security of our valued customers. To comply with regulations, all users must be verified prior to engaging in cryptocurrency ...
Wed, 19 Mar, 2025 at 4:07 PM
Two-factor authentication (2FA) is a security step in addition to your password to help keep your account safe. It is used for logging in, withdrawing funds...
Fri, 28 Jun, 2024 at 2:11 PM
When you set up an account with us, you are required to submit your personal details, images of your identity document, and a selfie video. This is called t...
Tue, 22 Apr, 2025 at 5:04 PM
CoinZoom takes every measure to be fully compliant with international Know Your Customer (see CorporateFinanceInstitute.com) and Anti-Money Laundering (see ...
Tue, 20 Dec, 2022 at 11:15 AM
In order to upload your passport or other government id, make sure that you upload an image. If you click on the file you want to upload and it doesn't ...
Fri, 28 Jun, 2024 at 2:18 PM
Your account status (full or limited) is based on the validation level you have completed. US regulations require us to comply with Know Your Customer (KYC)...
Fri, 28 Jun, 2024 at 2:20 PM
Confirm there are no typo's in the email address provided.
Check your Junk or Spam folder. If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:55 PM
First, check you junk/spam folders. If it is not there, try resending the email verification. On trade.coinzoom.com navigate to the top bar and click on &#...
Fri, 1 Jul, 2022 at 12:19 PM
Why Don't I Get a One-Time Password (OTP) Email When I Have Two-Factor Authentication (2FA) Enabled?
If two-factor authentication (2FA) is enabled on your account, you will not receive an email with the one-time password (OTP). Instead, in order to get ...
Fri, 1 Jul, 2022 at 11:26 AM