Verify My Account

Help on account validation

Why do I need to verify my account?
US regulations require all CoinZoom accounts be verified. Whether you are trading from cryptocurrency to cryptocurrency or from fiat currency to cryptocurr...
Fri, 4 Nov, 2022 at 4:11 PM
Verify Your Account
Finishing the Profile and Registration Page CoinZoom needs to collect certain information from you in order to verify who you are and allow you to begin t...
Fri, 27 Jan, 2023 at 12:14 PM
Why is my Validation Rejected?
When you set up an account with us, you are required to submit your personal details, a selfie picture, and pictures of your identity documents. This is cal...
Fri, 4 Nov, 2022 at 5:23 PM
Why do I need to provide my personal information to verify my account?
CoinZoom takes every measure to be fully compliant with international Know Your Customer (see and Anti-Money Laundering (see ...
Tue, 20 Dec, 2022 at 11:15 AM
I can't upload my passport
In order to upload your passport or other government id, make sure that you upload an image. If you click on the file you want to upload and it doesn't...
Fri, 13 Mar, 2020 at 12:01 PM
I put my office address and have waited over 10 minutes for approval. Should I wait or do I need to change it to my home address and try again?
It can take hours to get an account approved. You will be contacted if anything else is needed.
Thu, 26 Mar, 2020 at 6:08 PM
Why is verification delayed?
It can take hours for account verification. We will let you know if anything else is needed.
Mon, 20 Apr, 2020 at 2:45 PM
How to Check Your Account Status?
Your account status (full or limited) is based on the validation level you have completed. US regulations require us to comply with Know Your Customer (KYC)...
Mon, 27 Feb, 2023 at 11:04 AM
I can't verify my email to reset my password
Confirm there are no typo's in the email address provided. Check your Junk or Spam folder. If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:55 PM
My account was verified about a week ago but i am unable to trade or withdraw funds
Sorry you're experiencing this issue. Please submit a support ticket by clicking on "+New Support Ticket" above.
Wed, 6 May, 2020 at 3:13 PM