Verify My Account

Help on account validation

Why do I need to verify my account?
US regulations require all CoinZoom accounts be verified. Whether you are trading from cryptocurrency to cryptocurrency or from fiat currency to cryptocurr...
Fri, 4 Nov, 2022 at 4:11 PM
Why is my Validation Rejected?
When you set up an account with us, you are required to submit your personal details, a selfie picture, and pictures of your identity documents. This is cal...
Fri, 4 Nov, 2022 at 5:23 PM
I can't upload my passport
In order to upload your passport or other government id, make sure that you upload an image. If you click on the file you want to upload and it doesn'...
Fri, 13 Mar, 2020 at 12:01 PM
I put my office address and have waited over 10 minutes for approval. Should I wait or do I need to change it to my home address and try again?
It can take hours to get an account approved. You will be contacted if anything else is needed.
Thu, 26 Mar, 2020 at 6:08 PM
Why is verification delayed?
It can take hours for account verification. We will let you know if anything else is needed.
Mon, 20 Apr, 2020 at 2:45 PM
How to check KYC status?
Web App Go to Settings, Profile, Register, Look for "Registration Status: Verified"  which means that your KYC is verified and you can start usin...
Mon, 20 Apr, 2020 at 2:48 PM
I can't verify my email to reset my password
Confirm there are no typo's in the email address provided. Check your Junk or Spam folder. If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:55 PM
My account was verified about a week ago but i am unable to trade or withdraw funds
Sorry you're experiencing this issue. Please submit a support ticket by clicking on "+New Support Ticket" above.
Wed, 6 May, 2020 at 3:13 PM
I did not receive a verification email.
First, check you junk/spam folders. If it is not there, try resending the email verification. On trade.coinzoom.com navigate to the top bar and click on &#...
Fri, 1 Jul, 2022 at 12:19 PM
Why Don't I Get a One-Time Password (OTP) Email When I Have Two-Factor Authentication (2FA) Enabled?
If two-factor authentication (2FA) is enabled on your account, you will not receive an email with the one-time password (OTP). Instead, in order to get ...
Fri, 1 Jul, 2022 at 11:26 AM