Frequently asked questions about getting started with CoinZoom.

How do I get the CoinZoom mobile app?
You will need to use the mobile app in order to complete the process of opening a CoinZoom Account. See this page for links to download the app.  What&#...
Tue, 7 Mar, 2023 at 3:34 PM
Withdrawal Hold Times for Debit Card Deposits
To protect our customers from potentially fraudulent transactions and to maintain a reliable and compliant exchange, CoinZoom places a hold on funds deposit...
Mon, 9 Jan, 2023 at 9:58 AM
Setting my Birthday
When setting your birthday in your profile: Choose the correct Year Choose the correct Day Choose the correct Month
Thu, 13 Feb, 2020 at 9:21 AM
How to change my password?
When you want to change your password: Log into your account using your current password. Pro app: Navigate to Settings -> Change Password in left ...
Thu, 22 Dec, 2022 at 1:01 PM
Do you accept driving licence for verification ?
US Customers can use a driver license for verification. Outside of the US only a passport is accepted for verification.
Thu, 5 Mar, 2020 at 2:19 PM
Are US residents accepted?
Yes US residents are accepted.
Thu, 5 Mar, 2020 at 2:20 PM
I want to know if I can do the KYC with ID card?
You can upload a passport or other official government ID with her picture on it along with a selfie of you holding that ID. We need to see that you are the...
Mon, 20 Apr, 2020 at 2:28 PM
I want to re-register, is it possible?
Yes. Update your Profile and click the "Submit" button
Sat, 21 Mar, 2020 at 11:49 AM
Did you confirm my passport details ?
It can take hours for documents to be reviewed. We will notify you if you're approved. We will notify you if we need additional information.
Thu, 26 Mar, 2020 at 6:02 PM
Says that it'll take a few seconds to verify my information?
It can take hours to verify. We will contact you if additional information is needed.
Mon, 20 Apr, 2020 at 2:47 PM