FAQs
Frequently asked questions about getting started with CoinZoom.
You can change your password in the app. Log into your account using your current password. Mobile app: Navigate to More -> Account Settings -> Ch...
Wed, 2 Apr, 2025 at 11:30 AM
US Customers can use a driver license for verification.
Outside of the US only a passport is accepted for verification.
Thu, 5 Mar, 2020 at 2:19 PM
You can upload a passport or other official government ID with her picture on it along with a selfie of you holding that ID. We need to see that you are the...
Mon, 20 Apr, 2020 at 2:28 PM
Yes. Update your Profile and click the "Submit" button
Sat, 21 Mar, 2020 at 11:49 AM
Yes. You need to use a passport
Mon, 30 Mar, 2020 at 9:09 AM
Check our "Junk" or "Spam" folder.
If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:56 PM
There is no minimum dollar amount to get an account started with CoinZoom.
Thu, 14 May, 2020 at 12:52 PM
You can access your account on the web or in the app. You'll need your username and password each time. You may need a 2-factor authentication code or a...
Thu, 8 May, 2025 at 1:08 PM
When attempting to do an ACH Deposit you may see the following error "The name on this bank account doesn't match your CoinZoom Profile. Open ...
Thu, 20 May, 2021 at 11:32 AM