FAQs

Frequently asked questions about getting started with CoinZoom.

Can I use direct deposit if my bank isn’t listed with Plaid?
Yes. If your bank isn't integrated with Plaid then ACH won't be an option. However, if you connect your bank using direct deposit then your bank c...
Tue, 31 May, 2022 at 4:42 PM
Use Cash App for Deposits
CoinZoom does not support Fiat Currency (USD) deposits via third party wallets like Cash App. However, you can deposit Crypto currencies like BTC to your Co...
Wed, 19 Oct, 2022 at 4:06 PM
Daily Withdrawal Limit For Crypto
There is no limit for crypto withdrawal for funds that have no hold time for accounts that are fully verified. Funds that are on hold means they are tempora...
Tue, 13 Sep, 2022 at 1:24 PM
What is Matic?
MATIC is the native crypto currency for the Polygon network. The Polygon network runs in parallel as a "sidechain" to the Ethereum network and is...
Mon, 12 Sep, 2022 at 5:23 PM
Deposit/Transfer Funds and/or Crypto FAQs
TABLE OF CONTENTS How do I Make a Deposit? Deposit Cryptocurrency from an External Wallet Finding a Wallet Address Deposit Fiat Currency Via Debit Card...
Fri, 4 Nov, 2022 at 2:25 PM
How do I buy/trade cryptocurrency
Using the CoinZoom Mobile App. 1. Click on the Trade icon at the bottom middle of the screen. 2. Locate the desired cryptocurrency and clic...
Thu, 13 Oct, 2022 at 11:09 AM
Tether USDT TRC20 - Deposit or withdraw
TABLE OF CONTENTS How to deposit Tether USDT TRC20 to your CoinZoom account (using the desktop web app) How to withdraw Tether USDT TRC20 to your externa...
Mon, 15 Aug, 2022 at 4:33 PM
What is an available balance?
Your “Available Balance” is how much you can withdraw or send immediately. After depositing funds directly from your bank account (not including wire transf...
Mon, 17 Oct, 2022 at 2:54 PM
What if I don't have an Area Code for my phone number?
Please enter a 0 instead of the area code.
Wed, 15 May, 2019 at 11:09 AM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM