General Failure

Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly.

Please make sure the clocks on your devices are synced. Otherwise, your generated code for two-factor authentication (2FA) might not work properly. 

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow these instructions to make sure that you have the correct time in your Google Authenticator app.

For Android Users

  1. Go to the Main Menu on the Google Authenticator app
  2. Select Settings
  3. Select Time correction for codes
  4. Select Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

For iOS (Apple iPhone) users:

  1. Go to the iPhone Settings.
  2. Select General
  3. Select Date & Time
  4. Enable Set Automatically

If you continue to experience issues with 2FA after completing these steps, contact support and we'll help you further.