What is Two-Factor Authentication?

Two-factor authentication (2FA) provides an extra layer of security by giving you a one-time password (OTP) each time you login to your account. When you set up a 2FA app on your device you will be protected even in the event of an attacker compromising your phone number.

We recommend using Google Authenticator, though you can use any app your phone accepts. When using Google Authenticator for your 2FA codes, you will still be protected even if your CoinZoom account password is stolen and your phone number is ported. The only way to generate 2FA verification codes when using Google Authenticator is by physically accessing your Google Authenticator app.

Note: 2FA replaces OTP email security measures. When you set up 2FA, you will no longer receive emails with an OTP when logging in.

How do I set up two-factor authentication?

What if I lost the device with my 2FA app?

We can help you get around the loss of your 2FA app. See this article: How to Reset Your Two-Factor Authentication (2FA).

What 2FA apps can I use?

Currently we encourage use of the Google Authenticator app, available in your app store. 

Can I move my 2FA codes to a new device?