The 4-digit PIN is requested when customers sign in to their CoinZoom Account on the Mobile app -- the first code you enter will be set as your PIN, so be sure you remember it.
If you forget the 4-digit PIN, you can always recreate it by tapping on "Create/Forgot your login pin". You'll have to login again with the password the first time.
Note that if your device has bio-metrics (face or fingerprint recognition) enabled, you can sign in with that instead of your PIN. If it is not enabled, you must set it up on the phone first.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43345102198/original/mbcOcdk7hfMBy0M_rJyrhpkLiGKt7NbaQg.png?1659016354)
Enter your email and password:
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43409222497/original/bCVWdd14uwikTTJNhpYtSwCdeJMRd8MM0A.png?1683675939)
Enter the one-time password (OTP) from the email that is sent to your email address.
Now touch a circle to enter your new PIN and confirm it.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43409222541/original/lSOOhCfZ5WfoGy5Ig-QidHQUoBlS6dmV9w.png?1683675960)