Rate limiting is a strategy for limiting network traffic. It puts a cap on how often someone can repeat an action within a certain timeframe – for instance, trying to log in to an account. Rate limiting can help stop certain kinds of malicious bot activity and reduce strain on web servers. Rate limiting is generally put in place as a defensive measure for web services.

Typical Rate Limiting Errors

You may see any of the following errors: 

  • "Script error in red text" (Chrome and Firefox)
  • "There is an issue with your request. Please try again." (Android)
  • "Failure" (iPhone)
  • "Account locked for 24 hours" (or 8 hours)
Sometimes a rate limiting error shows as red code on the browser screen.

If you have a rate-limiting error, you can try changing your network (change to mobile instead of WIFI data, use a different WIFI network), wait up to 24 hours, or contact Support for further help.