Rate limiting is a strategy for limiting network traffic. It puts a cap on how often someone can repeat an action within a certain timeframe, such as trying to log in to an account. Rate limiting helps stop certain kinds of malicious bot activity and reduces strain on web servers. It is generally put in place as a defensive measure for web services.

Typical Rate Limiting Errors

You may see any of the following errors:

  • "Script error in red text" (Chrome and Firefox)

  • "There is an issue with your request. Please try again." (Android)

  • "Failure" (iPhone)

  • "Account locked for 24 hours" (or 8 hours)

Sometimes a rate limiting error may also appear as red code on the browser screen.

What to Do if You Receive a Rate Limiting Error

If you experience a rate limiting error, you can try the following:

  1. Change your network connection (switch to mobile data instead of Wi-Fi, or use a different Wi-Fi network).

  2. Wait up to 24 hours for the restriction to reset.

  3. If the issue continues, create a support ticket for further assistance.