Where can I get my transaction hash or transaction ID?

If the crypto you're looking for was sent to your CoinZoom Account, you have to provide CoinZoom the Transaction ID as text, not an image. The transaction id/hash will not be found in your CoinZoom App.


For crypto sent FROM your CoinZoom Account, to find the Transaction Hash, also known as the Transaction ID look on the Transaction tab.  Click the grey image  on the right hand end of the correct ticket.




For the Mobile App:


Go to Portfolio, click the cryptocurrency you want to see the Transaction Hash on,


Scroll down to "Recent Transactions"


The Transaction Hash/Transaction ID is listed in the "Entry Comment" column.

What is a transaction hash/hash id?

A transaction hash/id is a unique string of characters that is given to every transaction that is verified and added to the blockchain. In many cases, a transaction hash is needed in order to locate funds. It commonly appears at the top of the page when viewing your transaction through a block explorer website, or can be found by copying the URL from that same page.

Depending on the type of digital currency that was sent, you can find the transaction hash/id by searching the address on a block explorer. Below are some suggested block explorers:

LTC: (Make sure to set to LTC, not BTC!)






Using Destination Tag on CoinZoom

How do I find the destination tag on CoinZoom?

To receive on CoinZoom:

  • Go to Receive [crypto name] 
  • Under the Wallet Address tab, you’ll be shown the wallet address AND Tag

To send from CoinZoom:

  • Send [crypto name] 
  • Under the Wallet Address tab, you’ll need to enter a Recipient (address) AND Tag (Destination Tag)


What happens if I input an incorrect Destination Tag to send funds to CoinZoom?

You must always include the correct Destination Tag before sending a deposit to CoinZoom. Omitting or using an incorrect Destination Tag will cause a delay in crediting the transaction to your CoinZoom account. Under certain circumstances, these funds may not be creditable.

CoinZoom encourages the use of small test sends to ensure the address and destination tag are correct.

If you attempted to send funds to CoinZoom without a Destination Tag, those funds will not be received by CoinZoom. Please contact the wallet owner or support team, from which you sent the funds to CoinZoom, to get help.

What happens if I send funds from CoinZoom without a Destination Tag to a wallet or exchange which requires Destination Tag?

These funds will have already left your CoinZoom wallet and therefore CoinZoom cannot retrieve them. Please contact the receiving wallet owner or support team to get help.

What is a Destination Tag/Memo?

A Destination Tag/Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address.

Why is this needed?

  • For these types of cryptocurrencies, most centralized exchanges (like CoinZoom) use one address for all traders of cryptocurrencies that use Destination Tag technology. 
  • Therefore, a Tag/Memo is used to determine what actual individual account a given transaction should be assigned and credited to

Example: The address you send one of these cryptocurrencies to can be equated to an apartment building address. The Tag/Memo identifies which specific apartment you live in, in the apartment building.

When is a Tag/Memo not required? 

The only exception to the requirement to include the destination tag is when sending to a privately controlled cryptocurrency storage place or device.

A private wallet is one which the individual fully controls (has custody of) both the public and private keys. This is not a CoinZoom wallet, i.e. one on Examples of a private wallet include (but are not limited to):

  • Desktop: wallets downloaded and installed on a PC or laptop
  • Hardware: wallets stored on a hardware device like a USB, and are stored offline

Warning: if you are uncertain about whether you are sending to a public or a private wallet, please contact the person or company you are sending to.

Using a private wallet to send crypto that uses Destination Tag technology

  • If you are sending cryptocurrency that uses Destination Tag technology to CoinZoom, you must input a correct Tag/Memo. 
    • Both an address and a tag/memo are required to receive cryptocurrency. If you send funds without a tag/memo or with an incorrect Tag/Memo, your funds cannot be credited to your account.
  • If you are sending cryptocurrency off of CoinZoom to a private/personal wallet, a tag/memo may not be required

Important: It is your responsibility to determine whether a Tag/Memo is required by your recipient wallet. If in doubt, CoinZoom strongly encourages you to send a small amount of cryptocurrency as as test send prior to attempting to send a significant amount.

Destination Tag/Memo

Which cryptocurrencies use Destination Tag technology?

The following cryptocurrencies supported on CoinZoom utilize destination tag technology:


Feature Name




Numeric Only
Stellar (XLM) Memo Alpha-numeric
EOS (EOS) Memo Numeric Only
Hedera Hashgraph (HBAR)) Memo Numeric Only

Do I need to include a Destination Tag or Memo when transacting with these currencies?

Yes. The Tag/Memo is mandatory for transactions for cryptocurrencies that use this technology. You must put in a correct Tag/Memo when receiving/depositing these funds into CoinZoom.

  • For instructions on how to to find or use a destination tag on CoinZoom Pro, go to our help page
  • For instructions on how to to find or use a destination tag on CoinZoom, go to our help page

Send Example:

We will be updating our UI to make this much easier, but for now, please use these format examples: 



For example:




For example:



*** memoId is CASE-SENSITIVE ***

Receive Example:

If you are receiving EOS, XRP, XLM into your CoinZoom wallet your tag / memoId follows the = sign.

XRP r4ZaW5YtxRNkxk6KmgC1d94FNJAP2Wo9x3?dt=61


EOS jr232b5jv5ro?memoId=2

You already sent XLM, XRP, EOS, or HBAR to your CoinZoom Wallet and didn't include the destination tag or memo Id

Both your wallet address and tag are clearly listed in your portfolio under the receive button along with these warnings.


XLM, XRP,   HBAR & EOS Tag Policy


Funds set in XLM, XRP,  HBAR or EOS (Tokens) sent to a wallet address without a Tag or memo having a value of US$250 or less will not be recovered.

For a $250 fee (paid from recovered funds)  CoinZoom will attempt to recover XLM, XRP,  HBAR or EOS sent to a wallet address without a tag or memo on a best effort basis (no guarantee of recovery).

How to Send XLM, XRP,  HBAR or EOS to CoinZoom:

Tokens such as (but not limited to) XLM, XRP,  HBAR or EOS use a Destination Tag methodology.

· You must include a valid and correct Destination Tag or Memo when XLM, XRP,  HBAR or EOS sent to CoinZoom;

· Missing or incorrect Destination Tags will result in the loss or delay or your Tokens;

· CoinZoom offers a “Recovery Service” for a Fee of USD $250 for any attempt to recover lost or misplaced un-Tagged transactions.

Recovery Service:

Please reply to this ticket with the following information in a support ticket created on our support site: with the Subject “NO TAG – RECOVERY REQUEST”

- If you agree to the $250 fee to attempt to recover this crypto  (Type I AGREE)  

· Time and Date of the transaction

· The addresses involved in the transaction

· The Quantity of XLM, XRP,  HBAR or EOS sent

· Screenshot of the hash from sending platform

· User Name (only)

· We also need to see a small transaction from the same wallet that is tagged properly.