You may disable your account by going into Settings and selecting the Disable option. This will turn off your account and allow only you to re-enable it at some future point if you choose. All functions in your account will no longer work; nobody will be able to send you crypto to this account and your debit card will be automatically disabled. Personal information associated with your account will be retained according to regulatory requirements.
If at some time in the future you decide to use that account you can sign in using the same email address and re-enable your account.
Warning: You must withdraw all your funds from your account before disabling it.
Disabling in the Web App
Click Settings -> Settings -> Advanced Settings and choose Disable Account.
Enter the one-time password (OTP) when prompted and your account will be disabled.
Disabling in the Pro App
Tap the drop down menu in the upper left hand corner -> Settings -> Disable Account: View. From this screen you can Enable or Disable your account. Enter the one-time password when prompted and your account will be disabled.
Disabling in the Mobile App
Click Settings -> Account Settings -> Advanced Settings and choose Disable Account.
Enter the one-time password (OTP) when prompted and your account will be disabled.
Does CoinZoom Retain my Personal Information?
Our Privacy Policy currently states: "We will retain your personal data for as long as your account is active or as needed to provide services. Moreover, we will retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements."
For the most up-to-date information see the CoinZoom Privacy Policy web page.