Users are not liable for any fraudulent transaction performed on their CoinZoom Crypto Debit card through the Visa Zero Liability Policy.
Note: If you believe your card has been lost, stolen, or otherwise compromised, freeze your card immediately in the app. Go to the Spend tab, choose the card, and tap Freeze. You can unfreeze the card later, or choose to re-issue the card from the Spend tab.
Contact CoinZoom's Visa Crypto Debit card support at 888-355-1924 if you need to report a fraudulent transaction, dispute a charge, or need other help with your card. Press option 2 to be transferred to cardholder support.
Note: The numbers for your physical and virtual cards are different. When reporting lost or stolen cards, be sure to use the correct number.