CoinZoom offers 24/7 support with real live agents. We strive to provide world class support. We offer both traditional email and live chat support. 

To create a support ticket: go to 

  1. Submit your request using the email address connected with your CoinZoom account.
  2. Provide as much detail as possible regarding your issue. The more info we have, the faster we can help you.

We respond to more than 90% of all tickets within 15 minutes.

To contact us via live chat: go to and click on the blue chat icon at the bottom right of the screen. Then select live chat. A bot will ask for your name and account email, and then the ticket will be taken by a live agent. 

Live agents respond in less than 30 seconds more than 90% of the time. 


Security Notice: CoinZoom Support will NEVER ask you to share your password or 2-factor authentication codes, or request that you install remote login software on your computer. If anyone claiming to be associated with CoinZoom Support requests this information, immediately contact us.

Note that CoinZoom Support will never make outbound calls to customers. If you are contacted by someone that claims to be CoinZoom Support, please report them by submitting a new ticket.

Mobile App

Phone support: In addition, you can report a lost or stolen card, hear your most recent CoinZoom card account activity, or freeze your CoinZoom card account any time by calling 1-888-355-1924 and press option 2, 24 hours a day, 7 days a week.