Tip: Use Tap and Pay whenever available for fast and secure transactions. For additional security, follow up with chip-and-PIN when contactless isn’t available, and keep mag stripe as a backup for less-developed areas.
Do I need a PIN to use my CoinZoom card abroad?
Yes, most international transactions require a PIN. When using ATMs or chip-and-PIN terminals, you’ll need your 4-digit PIN.
Can I use Tap and Pay (contactless) internationally with my CoinZoom card?
Yes, you can use tap and pay (contactless) wherever it’s accepted. Contactless is widely available in many countries, especially in Europe, Australia, and Canada. Spending limits for contactless payments may vary by country, but tap-and-pay is typically a available option that is both secure and quick.
Is the mag stripe on my CoinZoom card usable abroad?
Yes, but mag stripe is generally a last-resort option. Many countries, especially in Europe, have moved to chip-and-PIN as the primary method due to security concerns with mag stripe. CoinZoom cards prioritize chip and contactless methods, so mag stripe use may be limited by the merchant’s setup.
What should I do if my PIN doesn’t work?
If your PIN doesn’t work, ensure the terminal is chip-enabled and supports PIN transactions. Some terminals may prompt for a signature instead. If issues persist, try a contactless transaction or contact CoinZoom customer support at [email protected].
Can I reset my PIN while traveling out-of-country?
Yes, you can view or reset your PIN through the CoinZoom app, even while traveling out-of-country. It’s recommended to avoid using public Wi-Fi when managing sensitive information like your PIN.
What happens if the terminal doesn’t accept my PIN?
Some international terminals may require a signature instead of a PIN for certain cards. In such cases, the terminal should prompt for a signature. If possible, use Tap and Pay or another card as alternatives.
How can I ensure my CoinZoom card is compatible with ATMs in other countries?
CoinZoom cards are compatible with most ATMs worldwide, especially those that accept Visa. However, some ATMs may only accept cards from that country. If you encounter issues, try a different ATM or bank network.
Should I notify CoinZoom before traveling?
No, there’s no need to inform CoinZoom of your travel plans. Your card is ready for international use without advance notice.
Are there any fees for using my CoinZoom card?
CoinZoom's card has competitively priced transaction and conversion fees. ATM transaction fees are 2%, in addition to what the bank or ATM network may charge. When a crypto currency is spent on a card, the conversion fee for an instant crypto sale is 1.5%. Please refer to the fees page on the CoinZoom website.
Are there fees for using my CoinZoom card internationally?
CoinZoom offers competitive exchange rates with no hidden fees for foreign transactions within monthly limits. Exceeding monthly foreign exchange limits or weekend exchanges may incur small fees. See the Fees page for details.
Should I pay in local currency or my home currency?
Always opt to pay in the local currency to avoid Dynamic Currency Conversion (DCC), which can add extra fees and offer a less favorable exchange rate.
Are there any security features to protect my card while traveling?
CoinZoom offers several security features, including instant freeze/unfreeze, setting spending limits, and real-time transaction notifications. You can manage these features in the app, which helps secure your card while abroad.
What should I do if my card is lost or stolen while traveling?
Immediately freeze your card using the CoinZoom app to prevent unauthorized transactions. You can order a replacement card through the app, and customer support can assist you if needed.