We’re here to help — anytime. CoinZoom offers 24/7 support through ZoomBot (our AI chatbot), email, and dedicated phone lines. Whether you need help with your account, have a question about a transaction, or need to report a lost or stolen card, you’ll find the right way to reach us below.
| Support Option | How to Access | What We Help With: |
| Support Chat | Our chat feature can be accessed in the CoinZoom app or on the web. In the app: After logging in, navigate to the More tab → Support → tap the green chat icon at the bottom right. On the web: Visit coinzoom.com or support.coinzoom.com and click the green chat icon on the bottom-right corner of the screen. | |
| Email Support | Send an email to support@coinzoom.com from the email address linked to your CoinZoom account. | |
| Cardholder Support | Only for CoinZoom debit card-related items: Call 1-866-286-8054 |
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| Request a Callback | Call 1-888-355-1924 and leave a brief message about what you need. We'll return your call the same business day in most cases. |
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| Help Center | Visit support.coinzoom.com on the web, or in the CoinZoom app, navigate to the More tab → Support → tap the green chat icon at the bottom right. |
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Security Notice
CoinZoom Support will never ask for your password, 2-factor authentication codes, or request remote login access to your device. If anyone claiming to be from CoinZoom requests this, contact us immediately.