Security Notice: CoinZoom Support will NEVER ask you to share your password or 2-factor authentication codes, or request that you install remote login software on your computer. If anyone claiming to be associated with CoinZoom Support requests this information, immediately contact us.


Note that CoinZoom Support will never make outbound calls to customers. If you are contacted by someone that claims to be CoinZoom Support, please report them by submitting a new ticket.


  1. Submit your request using the email address you use to sign in to CoinZoom
  2. Provide as much detail as possible regarding your issue


To create a ticket, click support -> and then select either new support ticket or the chat icon at the bottom right. 

To protect your account security, we are unable to offer personal account details through chat support.