CoinZoom takes extensive measures to protect your account and digital assets. However, there are important steps you can take to increase your account security and reduce the risk of unauthorized access. See this article to learn more.
CoinZoom’s Wallet Security Structure
CoinZoom uses a three-tier wallet system to manage risk:
Hot Wallets hold a small portion of funds for sending crypto to external wallets.
Warm Wallets receive incoming crypto, which is then quickly moved to cold storage.
Cold Wallets store the majority of CoinZoom’s crypto assets offline and require manual approval for movement.
All transfers between wallet types happen securely in the background.
Note: Sometimes we have insufficient funds in the hot wallet after multiple large Crypto transfers. For the protection of our customer funds, we purposely keep a small percentage of customer crypto in the hot wallet.
If there were ever a breach, only a small percentage of customer funds would be in jeopardy. If your crypto transfer is reversed after pending for around an hour, please try making the transfer again. We refill the hot wallet immediately when we are made aware of shortages.
Support Safety
CoinZoom support will never request your password, two-factor authentication (2FA) codes, or access to your device. If someone claims to be from CoinZoom and asks for this information, this request requires assistance from our support team and will be handled by creating a support ticket.
Banking Protection
CoinZoom takes extensive measures to ensure that your sensitive banking information is securely protected.
Bank account and routing numbers are stored using AES-256 encryption on CoinZoom’s servers
All data is transmitted over SSL to prevent unauthorized access during communication
Employee access to sensitive information is highly restricted, and background checks are required for all employees