In addition to the iOS and Android mobile apps, CoinZoom offers a web app that lets you access your account from any tablet, laptop, or desktop computer. The web app includes the same features as the mobile versions. This article provides an overview of how to navigate the web app, how to access it, and step-by-step instructions for common tasks. All portions of this article refer to the web app by default.
Note: To log in to the CoinZoom web app, visit www.coinzoom.com and click "Login" in the upper-right corner. Enter your account credentials to securely access your dashboard, manage funds, and complete transactions.
Navigating the Interface
Navigating the Interface
Top Navigation Bar:
Access key sections like Trade, Portfolio, Transactions, and Settings. You can also switch between dark/light mode and view your account settings here.
Trade:
The main page you land on after logging in.
Left Side Panel:
Select your desired trading pair (e.g., BTC/USD, ETH/ZUSD). You can also search and star pairs to create a customized watchlist.
Center Chart Panel:
Powered by TradingView, this is where you’ll see price movements and apply technical indicators. You can customize the chart by selecting options to change your time frame, candle or bar styles, themes, and studies.
Right Order Book & Trades:
Monitor buy and sell orders in real time and track completed trades in the market.
Bottom Left Order Entry:
This is where you can place market, limit, or stop-limit orders. Set your order type, amount, and pricing – then click Buy or Sell.
Portfolio:
View your different wallets, an overview of all your funds, Trade Wallet, and Spend Wallet.
Overview:
Shows all your crypto coins and USD wallet. You can toggle "Hide Zero Balances" to remove coins with no funds.
Trade Wallet:
Shows all the coins in your trade wallet—this excludes coins that would be in your earn wallet.
Spend Wallet:
This is where you will set your Spend Wallet configuration to choose which coin you want to use when using your Physical or Virtual CoinZoom Visa Debit Card.
Transactions:
View your crypto trades, debit card transactions, monthly statements, and tax data.
Settings:
You are able to change some account settings from here. Change account info and password, locate your Two-Factor Authentication secret key, add a bank account, and more. If you are changing your address within 6 months of creating your account, you will have to verify your address and create a support ticket (support.coinzoom.com) to unblock the account to change the information. Account verification can only be accomplished on the mobile app.
How to Place a Trade
How to Place a Trade
Placing a trade on the web app is located in the bottom left corner of your screen.
To complete a trade:
Select a Trading Pair – Use the search bar in the left panel to find the pair you want.
Choose Your Order Type – Options include Market, Limit, and Stop-Limit.
Enter Order Details – Specify the amount and price (if applicable).
Execute the Trade – Click Buy or Sell to submit.
Monitor Your Order – Track it under the Open Orders tab.
To cancel a pending trade:
Open the Trade tab
Find the "Open Orders" tab
Locate the order and use the red cancel button
Pro Tips
Use “Market Order” for speed, especially during volatile periods.
Use “Limit Order” for control.
Use ZOOM tokens to receive trading fee discounts.
View this article: Trade FAQs for more info.
Understanding the Transactions Tab
Understanding the Transactions Tab
Monthly Statements
In the Transactions tab, you can access monthly account statements. To do so:
Enter the "Transactions" tab
Select "Statements"
Here, all monthly statements can be accessed and downloaded.
Account History
Underneath the "Transactions" tab, you can find your transaction history. The information displayed can be exported in an Excel or CSV format. Above the account history, use filters to access specific transactions.
Tax Data and CoinTracker
Tax Data and CoinTracker
In the "Transactions" tab, you can access the "Tax Data" button. There, you can select a date range and export the transaction history to CoinTracker.io.
Note: CoinTracker setup is required in the "Tax Center" found in Settings. Follow all instructions on this page.
You may be eligible to receive an IRS Form 1099-MISC if:
You are a CoinZoom Customer
You are a U.S. Citizen
You earned $600 or more in miscellaneous income
Debit Card Options
Debit Card Options
To reissue, freeze, or cancel your debit card:
Open the "Portfolio" tab
Enter the "Spend Wallet"
Note: You cannot view card numbers in the web app; this feature is only in the mobile app.
See International CoinZoom Visa Crypto Debit Card FAQ for more information.
Withdrawal Restriction Hold Times
Withdrawal Restriction Hold Times
Some deposit methods require a hold period to prevent fraud. Withdrawal restrictions can only be viewed through the web app.
To determine the release date for any funds:
Log in at trade.coinzoom.com
Enter the "Portfolio" tab
Click "Withdrawal Restrictions"
Here you can access any transaction date and when the funds can be withdrawn.
All holds are designed to protect against fraudulent activity. Bank dispute policies determine the length of debit card holds, which cannot be overridden.
How to Deposit Funds:
How to Deposit Funds:
Enter the "Portfolio" tab
Tap "Trading Wallet"
Select "Deposit" on the USD row
Select the amount to deposit
Enter all card information and "Submit"
Purchase Crypto
Purchase Crypto
Log in to the CoinZoom web app
Go to the "Trade" tab
Click the cryptocurrency you want to buy in the Market Watch
Enter the amount of crypto you want to buy
Click the green "Buy" button
Warning: Make sure the "Buy" button shows the crypto you want to buy.
Cancelling a Pending Order
Cancelling a Pending Order
Orders that have not been fully executed can only be cancelled on the web app. You can only cancel an order or the parts of an order that have not been completed. Sometimes an order will be completed in parts, as when a Limit order finds a matching price that doesn't have enough tokens to completely fulfill your order. In that case, the order will be partially filled, and the remaining balance will be available to cancel.
To cancel an order:
Sign in to the CoinZoom web app at trade.coinzoom.com
Click on the "Trade" tab
Select "Open Orders" at the bottom center of the screen
Click the red "X" on any pending orders you wish to cancel
Note: If the order you want to cancel is not visible, it is no longer available to cancel.
How to Add a Bank
How to Add a Bank
Open the CoinZoom web app at trade.coinzoom.com
Click the "Settings" tab
Select "Bank Details"
Choose "Add Bank"
Fill out all the required information correctly
Select "Submit"
Note: Confirm all details with your bank.
Connecting Your Account to a Corporate Partner
Connecting Your Account to a Corporate Partner
Some CoinZoom customers set up a connection to a partner account to send or receive cryptocurrency commissions or other payments. If you were referred by a partner, you can connect your CoinZoom account to theirs by entering their unique referral code.
Follow these steps to connect your account:
Get the corporate membership code from your sponsor.
Log in at trade.coinzoom.com.
Go to Settings.
Select Corporate Membership.
Enter the code in the Unique code field.
Click Submit.
Note: This feature is not available on the standard CoinZoom mobile app.