CoinZoom makes it easy to get help when you need it. Our support team responds via email to most tickets within 15 minutes during coverage hours. 

Email Support: Monday-Friday, 8:00 AM - 5:00 AM Mountain Time 

How to Contact Us


Send an email to We typically respond to emails within 15 minutes. For your security and privacy protection, account-specific information can be discussed through the email account registered on CoinZoom.  

Support Tickets

Open a ticket from this page. Type your CoinZoom account email in the Requestor field. 

Or you can get to the same screen by clicking the option to open a new ticket at the top of the Help Center

Open a new Support ticket at the top of any Help Center page.

Help Center

Browse hundreds of help articles, FAQs, and videos related to CoinZoom right here in the Help Center ( 


Call us to report a lost or stolen CoinZoom Visa Debit card or leave a complaint: (888) 355-1924.

Status Page

This page shows the status of planned and unplanned system outages and updates to known issues. This is the page to learn about issues affecting all our customers.