Help Center

Before your wire can be processed by the bank, it is necessary for you to document where the funds came from. The Wire Deposit screen has a link to a source of funds verification form that you must fill out and submit at the time you submit the wire. You only need to submit additional source of funds forms on subsequent wire deposits if your source changes.  

In addition to the source of funds document, the bank normally requires: 

• 3 months of statements from the account your wire comes from
• Current transactions in your account (screenshot is fine) that shows the wire and balances before and after. 
• Additional documents if the above is insufficient. 

Securely upload documents here.

Note: Be sure to finalize the submission by checking your email and confirming you sent the form. Then return to the Wire Deposit screen and complete the request.

If the bank has further questions or needs additional documentation, we will email their request to you.

The Wire Instructions screen has everything you need to create a wire with your bank.  

1. Collect the information from the Wire Deposit screen on the app (Wallet -> Deposit -> Wire) or web page (https://trade.coinzoom.com/portfolio/deposit).
   
   Include the following items in your wire request as it currently shows on the desktop web page or mobile app:

Recipient name: That's you.

Recipient's address: Your address.

Account number: This identifies your CoinZoom account number at our bank.

Routing number: If your bank is in the US, you would normally use this to identify our bank.

Note: If the Zenus routing number is not recognized by your bank, US customers need to send an international wire and use the SWIFT code.

SWIFT code: If your bank is outside the US, you would normally use this to identify our bank. 

Bank name: This is the name of our bank.

Bank address: This is the physical address of our bank. 

Intermediate Bank: No need to add this information to your wire. This is the intermediate bank that we use.  

Wire Fee: This is what we charge for the wire. Your bank will likely have a fee in addition.

2. Send the information on the Wire Deposit Instructions screen to your financial institution where you want to initiate the transfer.  

If your bank is unable to complete the wire using the above instructions, use these below: 

Bank Information:
Routing number: 021000021
BIC/Swift: CHASUS33 (use SWIFT if the routing number is not recognized by the bank)
Name: JP Morgan Chase NA
Address: NEW YORK NY, US

Beneficiary Information:
Account: 866533562
Name: Zenus Bank International Inc
Address: 252 Ponce de Leon 19th
San Juan PR 00918

Reference or Notes:
Account number ********** (this is on your wire instructions screen and starts with "4000")

The account number is the number that identifies you to our bank and ensures that the deposit is posted to your account. Without it, we would not know where to post the funds. So this to find it: 

1. Open the Wire Instructions screen (Wallet -> Deposit -> Wire for the app or Portfolio -> USD Deposit -> Wire, for the website) 
2. Look on the line that says Reference or Notes
3. Copy the line. It will include a number that starts with "4000", which is your account number.  

Wires may have a temporary withdrawal hold of 0-7 days. You may trade with the funds, but you can't withdraw or send the funds to someone else. The hold time is based on multiple factors and will show in the app after the wire has been posted. 

Please see this article for information on 3rd-party and joint accounts. 

Warning: Wires from 3rd parties will be sent back and the sender will be responsible for any fees CoinZoom or the financial institution may charge. 3rd parties are defined as a name on an originating account that doesn't match the name on the receiving CoinZoom account. 

Wire transfers normally take 2-3 business days to arrive at CoinZoom and are usually posted to the account on the same or next business day. They are only posted on US business days. 

Currently CoinZoom has no fees for wire deposits. Your financial institution may charge you a fee for a wire transfer. 

Warning for Returns: A $100 fee may be charged to your account for wire transfer returns. This includes returns of third-party wires, business wires sent to personal accounts, and failure to provide adequate source of funds documentation.