Please note that your account will be locked for up to 90 days for transfers after you deposit a debit card, depending upon the policies of your financial institution. See the table in Funding Method Comparison

Deposits made by a debit card, are immediately available for trading. Withdrawals from the account are blocked for up to 90 days after the debit card deposit. Only the recent debit card deposit amount is blocked for up to 90 days. For example, if an account had $1,000 in their account and then deposited $100 via a debit card, only the $100 would be blocked from withdrawals for the hold period.  

If you see a message similar to the following, you will need to submit a support ticket to get help to resolve it. Log into to create the ticket. Unless you are logged in to your account, we will not be able to discuss any account details with you.